Skip to main content
Solved

Unable to find/get index in the cache for [] at time []


Forum|alt.badge.img+5

Getting this message when trying to browse / restore from a specific full backup.  There are several in a row that are affected.  Backups before and after this group are fine.  Any direction on how to fix this and find out why this happened?

Best answer by jego

From Commvault CRM

 

The index is needed to allow for browse of backup contents.  However, the index is not present in Index Cache.  The index is actually archived in cloud cold storage.

Logs …. 

JobManager: 

The operation is not valid for the object's storage class. The object might be archived and the Cloud Recall workflow might have been initiated.

CVD :

This operation is not permitted on an archived blob.

Resolution:

To allow for restore of indexes from archive cloud storage, recall must first be initiated via documented procedure.
Recalling Index Data from Archive Cloud Storage
https://docs.commvault.com/commvault/v11_sp18/article?p=97923.htm

After completion of recall, browse can be re-attempted.
 

View original
Did this answer your question?

2 replies

Forum|alt.badge.img

First, locate the specific job in the client’s backup history, right-click on it and view media. Then ensure that any media for that job is available, e.g. tape is in the library or maglib is online.

Also, be sure the Commserve and Media Agent are fully patched.

If these steps do not resolve the issue, you should open a case with support, so they can review the logs to determine they exact cause and next steps.


Forum|alt.badge.img+5
  • Author
  • Byte
  • 10 replies
  • Answer
  • July 7, 2021

From Commvault CRM

 

The index is needed to allow for browse of backup contents.  However, the index is not present in Index Cache.  The index is actually archived in cloud cold storage.

Logs …. 

JobManager: 

The operation is not valid for the object's storage class. The object might be archived and the Cloud Recall workflow might have been initiated.

CVD :

This operation is not permitted on an archived blob.

Resolution:

To allow for restore of indexes from archive cloud storage, recall must first be initiated via documented procedure.
Recalling Index Data from Archive Cloud Storage
https://docs.commvault.com/commvault/v11_sp18/article?p=97923.htm

After completion of recall, browse can be re-attempted.
 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings