Viewing a DR Backup SET Folder Issue

Hey @Kamil W , let me follow up with Pragya on this.  There might be a delay in showing up, though I’m not 100% positive.

Hello Kamil,

You can access dashboards on the Command Center, the Web Console, or on the Cloud Services Portal.

Please use either of the link to access the Dashboard through cloud portal.

1. https://cloud.commvault.com/webconsole/applications/
2. https://cloud.commvault.com/webconsole/survey/reports/dashboard.jsp?companyId=37660

If you continue to experience problems, please let us know and we will consult with the cloud service team.

Thanks,

Pragya

Hello @Pragya Boobna and @Mike Struening ,

I just sent it to the Customer. I’ll let you know, how it goes ASAP.

Rgds,

Kamil

Hey 
@Kamil W , how we looking on this one?

Let me know if this is resolved (or if we have more work to do)!

Hello guys,

I just spoke to the Customer.

Both links get the Customer to the same place. As we can see, Dashboard is still not visible.

Rgds,

Kamil

@Pragya Boobna , can you check why this is not visible?

Hello Kamil,

We have created case-211102-554. An engineer will reach out to work with you in next 2 hrs.

Thanks,

Pragya

Many thanks @Pragya Boobna !

Rgds,

Kamil

Hi guys,

Good news! :)

1. The customer logged in to https://cloud.commvault.com/webconsole/applications/

2. In the Forms section he found the "Link my account to a commserver" mentioned in the remote session.

3. He entered all the data and (after receiving the confirmation e-mail) logged out and logged back in to the cloud.

4. CommCell Dashboard has appeared with LAST DR BACKUP UPLOADED TO CLOUD.

It’s working as expected now!

Thank you for your help.

Rgds,

Kamil

Hello Kamil.

Thank you for the update, I am glad that issue is now resolved.

Thanks,

Pragya