Virtual machines consume OI licences instead of VOI licences

Question

Hello everyone,11 virtual machines (Win&Linux) located in the vCenter were previously backed up as VMs. This has now been changed to FS backup, the old subclients have been deleted. Since then, OI licences have been assigned to the virtual machines.  All machines have the File System + Filesystem Core installed, some also have MSSQL Agent or Oracle.The VMS were discovered by the vCenter/VM backup before the agent was installed. They should therefore count as VMs.  This procedure has already been used for many machines, so far there have been no such problemsIs there a best practice on how to fix that behaviour?Regards,Marian

Brian Bruno · Answer

Hi @Marian1,That is definitely not the correct behavior. The File System agent should be detecting that the guest is a VM and populate the VM GUID on the CommServe to ensure that we apply a VOI license for this client. It sounds like for some reason that is not happening.It would be best to open a Support incident so that we can review the log files and the database to determine the cause of the issue and suggest a resolution.-Brian Bruno

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