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WebConsole/AdminConsole not loading/working

  • 6 March 2023
  • 4 replies
  • 787 views

Userlevel 1
Badge +9

Hello 

i have installed webserver/webconsle server for archiving recalling service 

everything was working then i have installed outlook 2013 64bit.

and i got this error 

 

  • i have restarted the tomcat service
  • replaced the i18n from C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\113 to C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\116 and 119
  • uninstalled .Net framework and reinstalled again. restarted the server 
  • Restarted the iis services

and the issue still persist 

any advise ?

 

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Best answer by Muhammad Abdullah 24 May 2023, 13:32

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4 replies

Userlevel 7
Badge +23

Hey @Muhammad Abdullah,

Open up adminconsole.log and see if there is anything obvious in there which might be wrong. Could there be a firewall preventing connectivity from this machine to the CommServe?

Userlevel 1
Badge +9

Hey @Muhammad Abdullah,

Open up adminconsole.log and see if there is anything obvious in there which might be wrong. Could there be a firewall preventing connectivity from this machine to the CommServe?

hello @Damian Andre 

the webconsle and exchange in and cs in the same vlan, its a poc lab

adminconsole.log

 

DM2Web.log 

 

  at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
   at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
3656  96    03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception Message [A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
3656  96    03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception Source [Core .Net SqlClient Data Provider]
3656  96    03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception InnerException [System.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
3656  96    03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception StackTrace [   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
   at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Message [A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Source [Core .Net SqlClient Data Provider]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception InnerException [System.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception StackTrace [   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, Boolean applyTransientFaultHandling, String accessToken)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
   at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Message [A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Source [Core .Net SqlClient Data Provider]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception InnerException [System.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
3656  84    03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception StackTrace [   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
   at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
6392  3     03/06 10:02:26 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [6392], ProcessName = [cvd].
6392  3     03/06 10:02:27 ### ### dmConf:AccessKey - INFO: Registry UseExecAccessConnection value = [True]
6524  3     03/07 08:56:21 ### ### dmConf:AccessKey - INFO: Registry UseExecAccessConnection value = [True]
6280  3     03/08 06:06:57 ### ### dmConf:AccessKey - INFO: Registry UseExecAccessConnection value = [True]

Userlevel 1
Badge +9

Hello,

 

i had to re install the Webserver on another machine and issue was resolved.

Userlevel 7
Badge +19

Was this done based on advice from support? Did you try to perform a IISRESET? 

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