Hi @Joseph Scianna
Hope you’re well!
Just out of curiosity, what license usage was being violated? Commvault or other?
The process they were taking originally in theory should work… i’d expect the ‘old’ laptops data would remain on storage until retention was met.
You would however need to cross check a few settings within the control panel under the ‘data aging’ tab which may dictate otherwise, please refer to: https://documentation.commvault.com/11.24/expert/11019_media_management_configuration_data_aging.html
E.G. “Days to keep jobs of de-configured clients” & “Delete deconfigured clients that have no protected data”
Additionally, as far as best practices / our recommendations on how to manage laptops go, I’d recommend utilizing the workflow found within the following article: https://documentation.commvault.com/11.24/expert/133807_retiring_offline_laptop_clients.html
So basically, you would deconfigure the laptop (releasing it’s license), re-image the laptop with a different name, re-install the software (new client name = new client in commvault) & based off the parameters defined in the workflow settings, the ‘old’ laptop will be updated accordingly.
If you don’t want to use the workflow, the official retirment steps I’d recommend for a laptop can be seen here: https://documentation.commvault.com/11.24/essential/135671_retiring_offline_laptops_associated_with_plan.html
I’m also interested in finding out why the old laptop data is unrecoverable, were the laptop clients being deleted by admins as part of the process?
Happy to help you validate this, unless you already have with support?
Let me know if you have any questions.
Chris