Skip to main content
Question

Windows Server 1-Touch restore issues

  • 13 June 2023
  • 1 reply
  • 359 views

Forum|alt.badge.img

Hi Community,

 

I’m trying to restore a server to new hardware using 1-touch restore but I've hit an issue. The back up job runs and stops at 90% asking for Mass Storage Drivers. When i look in the log, the below drivers are requested:

 

2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [megasas35.sys], service name [megasas35]
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - [ ] Checking target device: Type [MSD], driver [iaStorE.sys], service [iaStorE]
2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - [ ] Could not find a matching driver at any of the readily available location(s)
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [iaStorE.sys], service name [iaStorE]
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - [ ] Checking target device: Type [MSD], driver [iaStorB.sys], service [iaStorB]
2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - [ ] Could not find a matching driver at any of the readily available location(s)
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [iaStorB.sys], service name [iaStorB]

 

I’ve attempted to add megasas35.sys, iaStorE.sys and iaStorB.sys but the Add Drivers window will not take them The MASS storage driver entered is not valid. Enter the path with a valid driver.

 

These drivers are taken from the Dell R650 Life Cycle Controller, i have even downloaded them from the Dell website.

What am i doing wrong?

 

Kind Regards

James.

1 reply

Forum|alt.badge.img+15
  • Vaulter
  • 630 replies
  • June 13, 2023

Good afternoon James.   Are the drivers local or on a UNC path?  If on a UNC, can you test with the drivers on a local disk and update with the results?


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings