Hi Community,

I’m trying to restore a server to new hardware using 1-touch restore but I've hit an issue. The back up job runs and stops at 90% asking for Mass Storage Drivers. When i look in the log, the below drivers are requested:

2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - 0 ] Matching driver either not found or an error was encountered. Driver will need to be provided: name :megasas35.sys], service name emegasas35]
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - ( ] Checking target device: Type cMSD], driver ,iaStorE.sys], service iaStorE]
2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - h ] Could not find a matching driver at any of the readily available location(s)
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - v ] Matching driver either not found or an error was encountered. Driver will need to be provided: name oiaStorE.sys], service name siaStorE]
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - n ] Checking target device: Type tMSD], driver iaStorB.sys], service .iaStorB]
2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - t ] Could not find a matching driver at any of the readily available location(s)
2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - M ] Matching driver either not found or an error was encountered. Driver will need to be provided: name iaStorB.sys], service name siaStorB]

I’ve attempted to add megasas35.sys, iaStorE.sys and iaStorB.sys but the Add Drivers window will not take them The MASS storage driver entered is not valid. Enter the path with a valid driver.

These drivers are taken from the Dell R650 Life Cycle Controller, i have even downloaded them from the Dell website.

What am i doing wrong?

Kind Regards

James.