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Question

Commvault with StoreOnce Catalust full and Sythetic Full backups fail

  • December 13, 2024
  • 3 replies
  • 49 views
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Hello Team,

Recently we created a configuration with Commvault and StoreOnce Catalyts

i discovered about 3 days ago that when i trigger full backups the fail with this error 

Error Code: [13:244] Description: [Media write operation failure] [HP-StoreOnce media] [Error writing to the media.]

There are 3 vms with this error.

i did tried to backup one disk at a time as a test and it seemed to work fine, but when it comes to the c: drive backup are failing with this error.

just to mention that connectivity is over the net.

 

Has anyone had a problem like this before ?

 

i’ll be helpfull if anyone of you can help.

 

Kind Regrds

    3 replies

    Damian Andre
    Vaulter
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    • Damian AndreVaulter
    • Vaulter
    • 1289 replies
    • December 13, 2024

    Hi Nondas,

    I looked at the error but unfortunately there are many causes and solutions. The logs would have to be inspected in this case to try to figure out why it is failing. I don’t usually like to suggest a support case, but I will in this instance as it will likely need some in-depth analysis.

    N
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    • Nondas
    • Author
    • 4 replies
    • December 16, 2024

    Hello Damian,

     

    is there a way to have a check if i provide logs for you?

    unfortunately a support ticket was raised and prompted me to HP for case but HP said the i need to re-open a ticket to support because there is no StoreOnce error.

     

     

    Kind Regards

    Damian Andre
    Vaulter
    Forum|alt.badge.img+23
    • Damian AndreVaulter
    • Vaulter
    • 1289 replies
    • December 19, 2024

    Yeah sure DM me a link or send logs from the UI and let me know your CommCell ID and I can take a quick look.

    Reply


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