Updating and mark resolved
Finding Details:
Hello,
The following is a summary of the issue, actions taken and the resolution for incident #210208-110:
Issue
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I have an interesting situation about aux copy. I’m doing a DASH copy from one Disk Library to another Disk Library. Despite the successful completion of Aux Copy, 4 jobs remain in "Partially Copied" status. I ran Data Verification on Primary Copy for 4 Jobs and it completed successfully. I did Re-Copy but it stays the same, I did Do Not Copy - Pick for Copy but it's still the same. All Backups are selected in Copy Policy.
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Findings and actions taken
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- Can see that there are 4 backup jobs which are showing as available are showing partially copied in the secondary SP copy.
- Backup Job_id's showing available and verification successful in primary SP copy.
- As we do not have any reference of the Aux copy job which allowed this to make as partially copied.
- Marked all 4 jobs as re-copy and manually initiated the auxcopy job, without selecting "Use scalable resources".
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Escalated to development for review.
The issue here is that there were some snap archive files created on a non-snap copy and there was pick data from running jobs enabled on the secondary copy that had that non-snap copy as the source. This is issue is fixed in SP21+ and is currently being backported to SP20 (there is no concrete time when it will be completed)
Also, while we backport the RC fix for this, please advise customer to disable the option to pick data from running jobs on the secondary copy for the storage policy.
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If anyone needs the form ID, let me know and I’ll see if it is available once you ask!