Hi Commvault Community,

I am writing to inquire about releasing space on a storage unit previously used for backups. Here is the context:

• The library was configured on a QNAP unit as a network shared folder.
• A Storage Pool was created for the deduplication database, and a Storage Policy was associated with it.
• All three elements (library, Storage Pool, and Storage Policy) have been deleted to clean up the shared folder. However, despite considerable time passing, the storage has not been freed up. Manual deletion of the folder contents is also not permitted.

Steps Taken:

1. Deleted the jobs in the Commvault console, but the shared folder still shows "Size on disk."
2. Performed data verification and Space Reclamation; however, no storage was released.
3. Deleted the deduplication database, but the folder information was not cleaned up.
4. Attempted to manually delete the folder contents, but security permissions prevented this, even with the administrator account.
5. Deleted the library, Storage Pool, and Storage Policy, intending for Commvault to release the folder. Manual deletion is still not possible.

Currently, Commvault has no information about the folder, and we cannot delete it.

What can be done to delete the folder and free up the storage space?