Mailbox restore MS0365

Restore to PST or recovering individual mail items requires outlook - when restoring from the Java UI try do it from the subclient or backupset level rather than an individual job.

You might have another webserver which isnt on the Commserver - otherwise hit view logs on the failing job to try pull the right logs for the job.

​@Damian Andre There is no failing jobs, from Java UI i can't browser and restore because its grey out. And from webconsole i am getting error with browsing. We are using only 1 webserver on commserver.

For MS365 we are using 4 index servers both using poort 20000 to communicate. 

I have attached dm2web log from commserver. But can't see anything about browsing issue. 

​@Damian Andre Yestoday i tryed to restore again and what i notice that 

15/Jan/2025:09:21:12 +0100      0    172.30.4.157 TCP_DENIED/403 http://commserver:81/SearchSvc/CVWebService.svc/doWebSearch
15/Jan/2025:09:21:12 +0100      0    172.30.4.157 TCP_DENIED/403 http://scommserverl:81/SearchSvc/CVWebService.svc/doWebSearch
15/Jan/2025:09:22:52 +0100      0    172.30.4.157 TCP_DENIED/403 http://commserver/webconsole/api/Plan/Rule/Evaluate?
15/Jan/2025:09:22:52 +0100      0    172.30.4.157 TCP_DENIED/403 http://commserver/webconsole/api/Plan/Rule/Evaluate?
blocking by proxy

But commserver is not configurate to talk through proxy. Is that meaning that route first blokked somewhere and then trying to take alternate route trhough proxy? 

I added some extra log from access node

​@Egor Skepko browse and restore from Java GUI job level is not supported and hence it is greyed out , try browse from mailbox level/subclient level.
https://documentation.commvault.com/11.20/restoring_mailboxes_mailbox_items_messages_or_public_folders_using_exchange_mailbox_agent.html

and from DM2web.log attached noticed below timeout

19720 222   01/10 06:22:22 ### ### HttpUtil::HttpGetSync - Exception message [A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (sv1759.amg.local:20000)] with status [RequestTimeout] for url [http://sv1759.amg.local:20000/solr/rest/ping]

Support case may be ideal to check if there is any connectivity issues between index server/webserver , and reviewing index server side for configuration as JVM is 4096 MB can be increased one such factor.