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problem with Aux copy job Failedi have [13:138] [40:91] [40:65]


Forum|alt.badge.img+3

i have next problem

 

Alert:
Aux copy job Failed
Type:
Job Management - Auxiliary Copy
Detected Criteria:
Job Failed
Is escalated:

Detected Time:
Wed Dec 28 23:42:51 2022
CommCell:
CommServe
User:
Administrator
Job ID:
63139
Status:
Failed
Storage Policy Name:
CommServeDR
Copy Name:
Secondary
Start Time:
Wed Dec 28 23:00:11 2022
Scheduled Time:
Wed Dec 28 23:00:08 2022
End Time:
Wed Dec 28 23:42:51 2022
Error Code:
[13:138] [40:91] [40:65]
Failure Reason:
Error occurred while processing chunk [245216] in media [V_845], at the time of error in library [RezervnaKopija] and mount path [[CommServe] \\192.168.99.51\RezervnaKopija], for storage policy [CommServeDR] copy [Secondary] MediaAgent [CommServe]: Backup Job [62773]. Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Failed to Copy or verify Chunk [245216] in media [CV_MAGNETIC], Storage Policy [CommServeDR], Copy [Primary], Host [DRI-COMMVAULT.dri.local], Path [\\192.168.99.51\RezervnaKopija\MX19RW_07.26.2022_08.59\CV_MAGNETIC\V_845], File Number [1], Backup Jobs [ 62773]. Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Error occurred in Disk Media, Path [\\192.168.99.51\RezervnaKopija\MX19RW_07.26.2022_08.59\CV_MAGNETIC\V_845] [Cannot impersonate user. User credentials provided for disk mount path access may be incorrect.]. For more help, please call your vendor's support hotline.
Copied data size:
0 Bytes

what  i do.

Best answer by Damian Andre

gogi100 wrote:

this problem is not resolved.

Hey @gogi100,

There may be something more complex going on - its a usually simple error where the username and password is wrong causing the issue - but if that has been verified as OK it can be complex to figure out the issue - including an issue on the SMB side denying the connection for some reason. I would suggest opening a support case at this point if the steps Matt provided did not resolve it.

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14 replies

Forum|alt.badge.img+15
  • Vaulter
  • 630 replies
  • December 29, 2022

Good morning.  Can you please verify that the credentials provided in the mount path properties are correct?

 


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • December 29, 2022

where i check this option?


Forum|alt.badge.img+15
  • Vaulter
  • 630 replies
  • December 29, 2022

In the properties of the mount path, you will see a sharing tab.  Do you see any credentials set there:


 

 


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • December 29, 2022

yes, the credentials exist on this location

 


Forum|alt.badge.img+10

@gogi100 can you re-enter the credentials for the account in question here? And then restart the Commvault services on the Media Agent, and re-try the Aux copy.

If the job is still having the same errors with the credentials, try to map a network drive from the Media Agent in Windows File Explorer to the path \\192.168.99.51\RezervnaKopija and specify the option to connect using different credentials. Input the same credentials as above in Commvault and let me know if you are able to connect. Thanks


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • December 30, 2022

Commvault services on the Media Agent

 

where is this option, on which location?


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • December 30, 2022

i noticed next

V_845

example of V_846

in error it’s displays chunk V_845


Zubair Ahmed Sharief
Vaulter
Forum|alt.badge.img+11

Can you try skipping the Job and rerunning the aux copy? Is that working?

Another thing to verify chunk integrity is run a Data Verification job. 

 


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • February 8, 2023

i cannot stop the aux copy job, how i start the aux job againg?


Zubair Ahmed Sharief
Vaulter
Forum|alt.badge.img+11

@gogi100 : Run a DV job, let us know the status.

Like other pointed out it looks like a credentials/access issue. Have you tried Matt Medvedeff  suggestion ?

 


Forum|alt.badge.img+5
  • Byte
  • 13 replies
  • March 31, 2023

Hello,

 

Is this thread resolved , if so what is the resolution ?

now I see the same issue in my environment after I upgrade to 11.28 only ?

 

 


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • April 3, 2023

this problem is not resolved.


Forum|alt.badge.img+3
  • Author
  • Byte
  • 24 replies
  • April 3, 2023

my commvault is upgraded on the version 11.28.36


Damian Andre
Vaulter
Forum|alt.badge.img+23
  • Vaulter
  • 1235 replies
  • Answer
  • April 6, 2023
gogi100 wrote:

this problem is not resolved.

Hey @gogi100,

There may be something more complex going on - its a usually simple error where the username and password is wrong causing the issue - but if that has been verified as OK it can be complex to figure out the issue - including an issue on the SMB side denying the connection for some reason. I would suggest opening a support case at this point if the steps Matt provided did not resolve it.


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