Skip to main content
Solved

Failover assistant tab didn't show any status


Forum|alt.badge.img+3

Hi All

i’m new to the commvault,anyone facing this kind of issue.In the process manager > failover assisant tab it didn't show any status.There is pasif and active was configured for this

 

 Also found this from log. Anyone can help me identify issue from this log

 

12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - ---------------------------------------------------------------------------------------------
12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - Initializing GxAdmin MainWindow
12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin launched from instance Instance002
12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin Multi instance mode is set to : Disabled
12400 1     04/12 12:40:26 ### ### GxClientInfo.GetSimpanaInfo() - Getting Data for instance: Instance002
12400 1     04/12 12:40:26 ### ### GxClientInfo.GetServicePack() - Service Pack : SP16 
12400 1     04/12 12:40:26 ### ### GxClientInfo.GetSimpanaInfo() - Successfully read data for instance: Instance002
12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - Successfully initialized GxAdminV2 MainWindow
12400 5     04/12 12:40:26 ### ### PluginTabViewModel.PluginTabViewModel() - Initializing Plugin tab for instance Instance002
12400 12    04/12 12:40:26 ### ### RegisterMeViewModel.RegisterMeViewModel() - Successfully initialized register me tab for instance Instance002
12400 11    04/12 12:40:26 ### ### LoggingTabViewModel.LoggingTabViewModel() - Initializing logging tab for instance: Instance002
12400 13    04/12 12:40:26 ### ### StreamsViewModel.StreamsViewModel() - Initializing streams tab for instance: Instance002, Streams orientation : 1
12400 5     04/12 12:40:26 ### ### GxPluginCtrl.IsVpnRouterSelected() - Error opening registry SOFTWARE\CommVault Systems\Galaxy\Instance002\Local
12400 5     04/12 12:40:26 ### ### PluginTabViewModel.PluginTabViewModel() - Successfully initialized VPN tab for instance Instance002
12400 16    04/12 12:40:26 ### ### TroubleShootingTabViewModel.TroubleShootingTabViewModel() - Initializing Troubleshooting tab for instance Instance002
12400 10    04/12 12:40:26 ### ### ProcessTabViewModel1.ProcessTabViewModel1() - Initializing Processes tab for instance Instance002
12400 16    04/12 12:40:26 ### ### TroubleShootingTabViewModel.TroubleShootingTabViewModel() - Dump count read from app default : 3
12400 4     04/12 12:40:26 ### ### GeneralTabViewModel.GeneralTabViewModel() - Initializing general tab for instance: Instance002
12400 16    04/12 12:40:26 ### ### TroubleShootingTabViewModel.TroubleShootingTabViewModel() - Dump folder read from app default : C:\Program Files\Commvault\ContentStore2\Log Files
12400 11    04/12 12:40:26 ### ### GxModConfigs.GetSimpanaModulesLogList() - Found 26 configurable simpana logs in the Log Files folder for Instance Instance002
12400 9     04/12 12:40:26 ### ### ServiceTabViewModel.ServiceTabViewModel() - Initializing services tab for instance: Instance002
12400 4     04/12 12:40:26 ### ### GxClientInfo.IsSQLAlwaysOnHighAvailabilityCSNode() - Error accessing registry to determine whether client is a SQL AlwaysOn High Availability node
12400 16    04/12 12:40:26 ### ### TroubleShootingTabViewModel.TroubleShootingTabViewModel() - Successfully initialized Troubleshootig tab for instance Instance002
12400 10    04/12 12:40:26 ### ### GxProcCtrl.GetActiveSimpanaProcessList() - Getting active simpana processes for instance: Instance002
12400 4     04/12 12:40:26 ### ### GxClientInfo.IsSQLAlwaysOnHighAvailabilityCSNode() - Exception Message [Object reference not set to an instance of an object.]
12400 4     04/12 12:40:26 ### ### GxClientInfo.IsSQLAlwaysOnHighAvailabilityCSNode() - Exception Source [GxAdminManagedDll]
12400 4     04/12 12:40:26 ### ### GxClientInfo.IsSQLAlwaysOnHighAvailabilityCSNode() - Exception StackTrace [   at GxAdminBackendDll.GxClientInfo.IsSQLAlwaysOnHighAvailabilityCSNode(String instancename)]
12400 4     04/12 12:40:26 ### ### GeneralTabViewModel.GeneralTabViewModel() - Successfully initialized general tab for instance: Instance002
12400 13    04/12 12:40:26 ### ### StreamsViewModel.StreamsViewModel() - Successfully initialized streams tab for instance: Instance002
12400 11    04/12 12:40:26 ### ### LoggingTabViewModel.LoggingTabViewModel() - Upload logs enable flag is False
12400 11    04/12 12:40:26 ### ### LoggingTabViewModel.LoggingTabViewModel() - Successfully initialized logging tab for instance: Instance002
12400 18    04/12 12:40:26 ### ### GxFailoverCtrl.UpdateConfiguration - GetAllCommServeFailoverNodes returned empty string
12400 18    04/12 12:40:26 ### ### GxFailoverCtrl.GxFailoverCtrl - Failed to update failover config
12400 18    04/12 12:40:26 ### ### GxFailoverCtrl.GxFailoverCtrl - Exception Message [GetAllCommServeFailoverNodes returned empty string]
12400 18    04/12 12:40:26 ### ### GxFailoverCtrl.GxFailoverCtrl - Exception Source [GxAdminManagedDll]
12400 18    04/12 12:40:26 ### ### GxFailoverCtrl.GxFailoverCtrl - Exception StackTrace [   at GxAdminBackendDll.GxFailoverCtrl.UpdateConfiguration()
   at GxAdminBackendDll.GxFailoverCtrl..ctor(String appName, String instance, Boolean bInitLogging)]
12400 18    04/12 12:40:26 ### ### FailoverTabViewModel.FailoverTabViewModel - Failed to initialize and populate configuration
12400 18    04/12 12:40:26 ### ### FailoverTabViewModel.FailoverTabViewModel - Exception Message [Failed to update failover config]
12400 18    04/12 12:40:26 ### ### FailoverTabViewModel.FailoverTabViewModel - Exception Source [GxAdminManagedDll]
12400 18    04/12 12:40:26 ### ### FailoverTabViewModel.FailoverTabViewModel - Exception InnerException [GxAdminBackendDll.GxException: GetAllCommServeFailoverNodes returned empty string
   at GxAdminBackendDll.GxFailoverCtrl.UpdateConfiguration()
   at GxAdminBackendDll.GxFailoverCtrl..ctor(String appName, String instance, Boolean bInitLogging)]
12400 18    04/12 12:40:26 ### ### FailoverTabViewModel.FailoverTabViewModel - Exception StackTrace [   at Gx

Best answer by euMike

It has happened to me few times. The tab in Process Manager can be blank due to corrupted xml.

You can try this:

https://documentation.commvault.com/11.26/expert/130143_recovering_from_xml_corruption.html

View original
Did this answer your question?
If you have a question or comment, please create a topic

3 replies

Forum|alt.badge.img+10

Hi @faiez 

Can you confirm that the CV Version/Patch level is the same for all Commserve instances - the Active and Passive CS instances and the Active and Passive Failover/Livesync instances.

You can confirm this by checking the General Tab of the Process manager for each instance, each one will have a separate Process Manager to check.

They all need to be at the same Service Pack and Maintenance Release level or you can see this issue occurring. 

Let me know how you make out. Thanks


Forum|alt.badge.img+11
  • Commvault Certified Expert
  • 50 replies
  • Answer
  • April 12, 2022

It has happened to me few times. The tab in Process Manager can be blank due to corrupted xml.

You can try this:

https://documentation.commvault.com/11.26/expert/130143_recovering_from_xml_corruption.html


Forum|alt.badge.img+3
  • Author
  • Byte
  • 7 replies
  • April 13, 2022

Thank you @Matt Medvedeff and @euMike for your reply.

 Issue fixed after following advice from @euMike . When i go and check this file CommServeFailover.xml it just blank xml file.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings