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Commvault logon SSO stuck

  • November 25, 2021
  • 3 replies
  • 602 views
B
Byte
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Hello,

I have enabled SSO on commserve. Today when I try to connect, it is stuck at :  Logged in. Initializing UI 

 

I have restarted services.

How to force to connect in local mode to troubleshoot ?

Thanks !

Best answer by Sebastien Merluzzi

Hi @Bloopa,

You can press cancel and then it will give you the option.

Please check webconsole.log and webserver.log.

Best Regards,

Sebastien Merluzzi

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    3 replies

    S
    Vaulter
    Forum|alt.badge.img+14

    Hi @Bloopa,

    You can press cancel and then it will give you the option.

    Please check webconsole.log and webserver.log.

    Best Regards,

    Sebastien Merluzzi

    MichaelCapon
    1 person likes this
    • MichaelCapon
      MichaelCapon
    Sean Crifasi
    Vaulter
    Forum|alt.badge.img+9

    Please review EvMgrS.log from the Commserve during logon attempts.

    MichaelCapon
    1 person likes this
    • MichaelCapon
      MichaelCapon
    B
    Byte
    Forum|alt.badge.img+14
    • Bloopa
    • Author
    • Byte
    • 115 replies
    • November 25, 2021
    Sebastien Merluzzi wrote:

    Hi @Bloopa,

    You can press cancel and then it will give you the option.

    Please check webconsole.log and webserver.log.

    Best Regards,

    Sebastien Merluzzi

     

    I have loggued with local admin then logout then log in again with sso and now it is ok !

    Thanks to all !

    S
    MichaelCapon
    2 people like this
    • S
      Sebastien Merluzzi
    • MichaelCapon
      MichaelCapon

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