Hi,
We are trying to install Commvault VSA agent to a VM from Azure public.(Manually from the VM side and not pushing from the commserve) We are getting following error…
We checked remote registry services and firewall ports, 135,139,445,8400,8402,8403. all are opened from existing firewall. Kindly help us figuring out this issue.
Best answer by Niall
Hi
In addition to the Windows Firewall and any network Firewalls, Azure uses Network Security Groups - basically access control lists for network communication - you will need to ensure that these are configured to allow traffic through too.
I would start by double checking that both the proxy and the Commserve can resolve each others hostnames - if they can, then I recommend you actually test the connectivity on the Commvault ports each way between the proxy and the Commserve. The error from your first post reads as a connectivity issue, the error from your second post reads as a DNS or connectivity issue.
HTH
Niall
In the logs we could see the following error message as well.
Since all the username/psswrd is correct and remote registry service is running from both commserve and azure VM side, Is this really a connectivity issue ? or are there any services from commvault side that needs to be checked ?
+8Hi
In addition to the Windows Firewall and any network Firewalls, Azure uses Network Security Groups - basically access control lists for network communication - you will need to ensure that these are configured to allow traffic through too.
I would start by double checking that both the proxy and the Commserve can resolve each others hostnames - if they can, then I recommend you actually test the connectivity on the Commvault ports each way between the proxy and the Commserve. The error from your first post reads as a connectivity issue, the error from your second post reads as a DNS or connectivity issue.
HTH
Niall
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