Skip to main content
commvault.com commvault.com
Solved

Windows Media Agent services frequently going offline

H
Vaulter
Forum|alt.badge.img+2

Hi  Team,

 

In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.

I can see Commserve & MA are in same SP with 22.25

 

Please let me know what could be the reason for this.

 

Best answer by MichaelCapon

Hi Harsha,

 

We’d need to check the System/Application Event Logs and the Commvault Logs also for any related events or errors.
- It may be also worth verifying the server has the required AntiVirus exclusions in place for Commvault Processes. https://documentation.commvault.com/commvault/v11/article?p=8665.htm

 

Best Regards,

Michael

View original
Did this answer your question?

2 replies

MichaelCapon
Vaulter
Forum|alt.badge.img+14
  • MichaelCaponVaulter
  • Vaulter
  • 349 replies
  • Answer
  • July 21, 2021

Hi Harsha,

 

We’d need to check the System/Application Event Logs and the Commvault Logs also for any related events or errors.
- It may be also worth verifying the server has the required AntiVirus exclusions in place for Commvault Processes. https://documentation.commvault.com/commvault/v11/article?p=8665.htm

 

Best Regards,

Michael

H
1 person likes this
  • H
    Harsha
Mike Struening
Vaulter
Forum|alt.badge.img+23

@Harsha , following up on this issue.  Were you able to look at the logs and get this resolved?  Can you share the details with us?

Thanks!

https://www.linkedin.com/in/michael-struening

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings