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Live browse of guest files from a cloud library from a MA in the cloud

neuwiesener
Byte
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We have the following scenario:

Cloud library → shared between MA1(windows vm on prem) ; MA2(azure VM windows) 

VMware VM (backed up using VSA) backed up by MA1

Browse and restore from MA1 works

services stopped on MA1

Browse and restore from MA2 fails → “Browse failed due to error while mounting virtual machine.”

We see that the cvvd driver is not loaded on MA2 wheras it is on MA1. (As per https://documentation.commvault.com/11.24/expert/30807_live_browse_and_block_level_browse.html Block-level browse uses a block-level driver to mount a pseudo disk on the MediaAgent being used for browse and restore operations.; Cloud Library Support for Live Browse

For all VSA hypervisors that support live browse, you can perform live browse operations with the following cloud libraries: Microsoft Azure Storage: Default container storage using hot or cold access tiers with General Purpose v1 (GPv1) or General Purpose v2 (GPv2) storage account

) 

 

Question is : Is live browse supported for MAs in Azure?

 

 

Best answer by neuwiesener

Hi @Mike Struening Reattempting a browse worked. not sure what had changed! Will redo the test and update you on this. But now we are busy with creating cloud libraries in different locations. 

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Regards, Ashutosh
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    18 replies

    D
    Vaulter
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    • Dan WhiteVaulter
    • Vaulter
    • 54 replies
    • July 27, 2021

    Hello @neuwiesener 

    Does MA2 have the Virtual Server Agent installed on it? You can see if you go to the properties of the client and go to the “Version” tab.

    "If you give a man a fish, you feed him for a day. If you teach a man to fish, they will probably burn your spot"
    neuwiesener
    Byte
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    • neuwiesener
    • Author
    • Byte
    • 38 replies
    • July 27, 2021

    @Dan White Yes it is. 

    Regards, Ashutosh
    D
    Vaulter
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    • Dan WhiteVaulter
    • Vaulter
    • 54 replies
    • July 27, 2021

    @neuwiesener Are you able to specify the MA2 during the browse from the “advanced options” tab before submitting the browse?

    What kind of storage is this located on? Archive cloud storage?

    "If you give a man a fish, you feed him for a day. If you teach a man to fish, they will probably burn your spot"
    MichaelCapon
    1 person likes this
    • MichaelCapon
      MichaelCapon
    Mike Struening
    Vaulter
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    Hey @neuwiesener , following up to see if specifying the MA during the browse did the trick.

    Thanks!

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
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    Hey @neuwiesener , following up one more time to see if you have anything you can add (or if the issue persists).

    Thanks!

    https://www.linkedin.com/in/michael-struening
    Damian Andre
    Vaulter
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    Another point here - Only one media agent can hold the index cache at once. There needs to be connectivity between Media Agents to allow the non-hosting MA to lookup the index cache info. So if MA1 holds the index, and the browse request happens through MA2, then MA2 will reach MA1 to read the index.

    Using Media Agent here interchangeably for VSA as well (assume the MA has VSA installed :grinning: ) 

    MichaelCapon
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    • MichaelCapon
      MichaelCapon
    neuwiesener
    Byte
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    • neuwiesener
    • Author
    • Byte
    • 38 replies
    • August 17, 2021

    @Damian Andre MA 1 and MA2 both have VSA installed. Shouldn't the index get restored from the backup if the MA holding index goes down due to DR? Issue persists.

    Regards, Ashutosh
    Mike Struening
    Vaulter
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    @neuwiesener I have asked around about this and suggestions are to open a case.  Can you share the case number with me when you do?

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
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    Hey @neuwiesener , gentle follow up on this one,  Were you able to resolve the issue (or open a support case)?

    Thanks!

    https://www.linkedin.com/in/michael-struening
    neuwiesener
    Byte
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    • neuwiesener
    • Author
    • Byte
    • 38 replies
    • September 14, 2021

    Hi Mike we were still having this issue but were able to work it around. I shall check and get back to you on this!

    Regards, Ashutosh
    Mike Struening
    Vaulter
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    Oh, great news!  Looking forward to your reply!

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
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    Hi @neuwiesener , following up to see if the workaround fixed the issue (and what you did so we can all read).

    Thanks!

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    Hey @neuwiesener , hope all is well!

    Hoping you can share your solution for posterity!

    Thanks!

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    @neuwiesener , gentle follow up.  Can you share the solution you found?

    https://www.linkedin.com/in/michael-struening
    neuwiesener
    Byte
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    • neuwiesener
    • Author
    • Byte
    • 38 replies
    • Answer
    • October 22, 2021

    Hi @Mike Struening Reattempting a browse worked. not sure what had changed! Will redo the test and update you on this. But now we are busy with creating cloud libraries in different locations. 

    Regards, Ashutosh
    Mike Struening
    Vaulter
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    You’re busy, totally understandable!

    Looking forward to any findings.

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
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    Hi @neuwiesener ,how are things looking?  If you have a time frame for me to follow up, just let me know!

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    Hi @neuwiesener , hope all is well.  I’m marking this as solved since your browse works, though I’m hoping you can add in more detail on what changed?

    Thanks!

    https://www.linkedin.com/in/michael-struening

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