Hello Commvault Community,
Today I come with the question of what might be causing the problem with the OneDrive backup job, but only for one user who has a large amount of data.
Users with little data are successfully backed up.
This user was separated from a separate Sub-Client and a backup job was forced. It runs long and loops.
In the log on the Access Node (CvCloudBkpOneDrive.log) you can see for this backup job:
1) For a long time, for different files with different file extensions
14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2090) - * Backup failed for (/OneDrive/xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz
14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2091) - * [File download failure.]
14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2090) - * Backup failed for (/OneDrive/xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz
2) After some time you can see an entry about the problem with Throttling:
4220 1 10/07 16:16:29 222703 ### callbackPermissionList - Throttling error, responseId (10524)
14220 1 10/07 16:16:29 222703 ### callbackPermissionList - Throttling error, responseId (10523)
14220 1 10/07 16:16:29 222703 ### - - * Wait (120) seconds because of throttling error in batch request
14220 1 10/07 16:18:59 222703 ### callbackPermissionList - Throttling error, responseId (11006)
14220 1 10/07 16:18:59 222703 ### callbackPermissionList - Throttling error, responseId (11010)
14220 1 10/07 16:18:59 222703 ### callbackPermissionList - Throttling error, responseId (11009)
14220 1 10/07 16:18:59 222703 ### callbackPermissionList - Throttling error, responseId (11008)
14220 1 10/07 16:18:59 222703 ### - - * Wait (120) seconds because of throttling error in batch request
14220 38b0 07/10 16:24:37 222703 OneDriveBackup :: StartBackup (2705) - * Start Backup for folders. mMapFileMetadata [14140]
14220 38b0 10/07 16:24:37 222703 OneDriveBackup :: UpdateProgress (1268) - * progress = 0.007072 (1/14140)
14220 1 10/07 16:24:37 222703 ### BatchGetPermissions - * Total elapsed Time for 14140 files: 0 Days 0 Hours 27 Minutes 30 Seconds 127 Milliseconds
14220 38b0 10/07 16:24:41 222703 OneDriveBackup :: StartBackup (2761) - * Download start for 13043 items
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - result: Amib.Threading.Internal.WorkItem + WorkItemResult
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - downloadsize: 6235919, requestindex: 4
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - result: Amib.Threading.Internal.WorkItem + WorkItemResult
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - downloadsize: 14312, requestindex: 5
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - result: Amib.Threading.Internal.WorkItem + WorkItemResult
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - downloadsize: 3260636, requestindex: 1
14220 1 10/07 16:25:06 222703 ### callbackDownloadForFileInfo_afterdownload - result: Amib.Threading.Internal.WorkItem + WorkItemResult
My question is, what could be the reason for the behavior that for small users OneDrive backup works fine, and for this one large user the backup job is not working.
When a job is stopped at Job Events, it indicates "Backup job (222703) has been converted to a full.
I started looking, and recommended to check if by any chance the situation will improve after setting up Network Throttling on the subclient level, maybe you will have an idea where to look for a solution.’
Thanks for help
Regards
Kamil