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Command Center Overview Dashboard displays nothing and has errors

  • November 5, 2021
  • 4 replies
  • 1132 views
Melissa Adams
Commvault Certified Expert
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Hello -

We just moved a Commserve to a new Virtual machine using the CSRecoveryAssistant.  I am switching my customer over to the command center as we are refreshing media agents and storage.  When going to the dashboard, all I get are “oops something went wrong” multiple times.  I assume it is pulling info for the various tiles and can’t.  Is this a SQL issue of some sort?  What can I do to troubleshoot this?  Also, we are unable to see existing SQL clients in the Command Center.  That may be normal but I wasn’t sure.

Thanks!

Best answer by Melissa Adams

Support to the rescue!!  They had to disable something from using (BranchCache) on port 80, restart Commvault services and then the webconsole claimed port 80 and all was good.

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4 replies

Bart
Byte
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  • Bart
  • Byte
  • 141 replies
  • November 5, 2021

Just an advise, which helped me in the past for command center issues: check the developer console in your browser, it can show you problems which are related.

Mike Struening
Bart
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  • Mike Struening
    Mike Struening
  • Bart
    Bart
Damian Andre
Vaulter
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  • Damian AndreVaulter
  • Vaulter
  • 1306 replies
  • November 7, 2021

Webconsole may be installed, but is webserver installed? that is what serves up that sort of data. Also I think the dashboards rely on caching from mongoDB, so ensure the CS has that installed (it should be installed with command center).

Melissa Adams
Commvault Certified Expert
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  • Melissa AdamsCommvault Certified Expert
  • Author
  • Commvault Certified Expert
  • 27 replies
  • Answer
  • November 8, 2021

Support to the rescue!!  They had to disable something from using (BranchCache) on port 80, restart Commvault services and then the webconsole claimed port 80 and all was good.

Mike Struening
1 person likes this
  • Mike Struening
    Mike Struening
Mike Struening
Vaulter
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They are the best (though I might be biased having been in support for 15+ years) :joy:

https://www.linkedin.com/in/michael-struening
Nikos.Kyrm
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  • Nikos.Kyrm
    Nikos.Kyrm

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