failed to install on windows 2019

Question

hi teami am facing an install failure while trying to install CommVault agent to a client machine with windows 2019.here is the log result:*******************************************************************  Machine            : CRTMCTSP2019  Module             : Install.log  Commserver         :   Product Version    : 11.80.170.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 1/17/2022*******************************************************************10408 4     01/17 20:08:12 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [10408], ProcessName = [Setup].10408 4     01/17 20:08:12 ### ### ### - The setup is running in non-bootstrap mode10408 4     01/17 20:08:13 ### ### ### - ##########################################################################10408 4     01/17 20:08:13 ### ### ### - ##                         Installation STARTED                         ##10408 4     01/17 20:08:13 ### ### ### - ##########################################################################10408 4     01/17 20:08:13 ### ### ### - Media Version:[11.80.170.0], ServicePack:[17], TransactionId:[2206210]10408 4     01/17 20:08:13 ### ### ### - CommandLine: "C:\CVMedia\Setup.exe"  -burn.unelevated BurnPipe.{1F23183B-F970-4BDD-BE12-F6B1CD49A163} {F2512BF8-BA68-4577-AD0F-E67DD13967F2} 210810408 4     01/17 20:08:14 ### ### ### - The setup is launched by ******\****** with Administrator privilege10408 4     01/17 20:08:17 ### ### ### - Showing dialog : LanguageSelectionViewModel .......10408 4     01/17 20:08:21 ### ### ### - Application Culture is set to en-US10408 4     01/17 20:08:21 ### ### ### - Dialog:[Language Selection], UserAnswer:[English (United States)].10408 4     01/17 20:08:21 ### ### ### - Showing dialog : LicenseAgreementViewModel .......10408 4     01/17 20:08:24 ### ### ### - Dialog:[License Agreement], UserAnswer:[Agreed].10408 4     01/17 20:08:24 ### ### ### - Showing dialog : InstallTypeViewModel .......10408 4     01/17 20:08:30 ### ### ### - Dialog:[Choose the Installation type], UserAnswer:[Install on Local Machine].10408 4     01/17 20:08:30 ### ### ### - Selected instance: [Instance001].10408 4     01/17 20:08:31 ### ### ### - Showing dialog : FeatureSelectionViewModel .......10408 4     01/17 20:08:38 ### ### ### - Packages selected by user/input request: [File System Core].10408 4     01/17 20:08:38 ### ### ### - no database packages are selected. Skip cluster option screen10408 4     01/17 20:08:38 ### ### ### - Showing dialog : CheckPrerequisitesViewModel .......10408 1     01/17 20:08:39 ### ### ### - Checking if required third-party packages are installed...10408 4     01/17 20:08:39 ### ### ### - Showing dialog : GalaxyHomePathViewModel .......10408 4     01/17 20:08:54 ### ### ### - Dialog:[Installation Path], UserAnswer:[C:\Program Files\Commvault\ContentStore].10408 4     01/17 20:08:55 ### ### ### - Showing dialog : ConfigureRolesViewModel .......10408 4     01/17 20:09:02 ### ### ### - Port number for CVD is set to [8400].10408 4     01/17 20:09:02 ### ### ### - Showing dialog : InstallSummaryViewModel .......10408 4     01/17 20:09:11 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log10408 4     01/17 20:09:11 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [10408], ProcessName = [Setup].10408 4     01/17 20:09:11 ### ### ### - ------------------------ Creating New Instance ----------------------------10408 4     01/17 20:09:11 ### ### ### - Showing dialog : PreInstallValidatonViewModel .......10408 7     01/17 20:09:11 ### ### ### - Space Recommended for Features [164704180], Third Party Packages [0], Package Cache [82352090]10408 7     01/17 20:09:11 ### ### ### - Total Space recommended [247056270], free space [106674245632] available on drive [C:\]10408 4     01/17 20:09:11 ### ### ### - Showing dialog : ShutdownViewModel .......10408 18    01/17 20:09:12 ### ### ### - Stopped all Commvault services.10408 18    01/17 20:09:12 ### ### ### - Killing all running processes from install directory ...10408 4     01/17 20:09:40 ### ### ### - Showing dialog : InstallProgressForPrerequisitesViewModel .......10408 1     01/17 20:09:40 ### ### ### - Checking if required third-party packages are installed...10408 1     01/17 20:09:41 ### ### ### - Apply prerequisites completed ...  Status = -214702489110408 1     01/17 20:09:41 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].10408 1     01/17 20:09:41 ### ### ### - Set application exit code=[FailedInstallThirdParty]10408 4     01/17 20:09:41 ### ### ### - Showing dialog : CompletionExitViewModel .......10408 4     01/17 20:21:11 ### ### ### - Setup is shutting down with exit code FailedInstallThirdParty ... 10408 4     01/17 20:21:11 ### ### ### - Set application exit code=[FailedInstallThirdParty]10408 4     01/17 20:21:11 ### ### ### - Skip cleaning up failed installation for upgrade/interactive install as this is not a fresh push install.5812  4     01/18 08:29:48 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [5812], ProcessName = [Setup].5812  4     01/18 08:29:48 ### ### ### - The setup is running in non-bootstrap mode5812  4     01/18 08:29:48 ### ### ### - ##########################################################################5812  4     01/18 08:29:48 ### ### ### - ##                         Installation STARTED                         ##5812  4     01/18 08:29:48 ### ### ### - ##########################################################################5812  4     01/18 08:29:48 ### ### ### - Media Version:[11.80.170.0], ServicePack:[17], TransactionId:[2206210]5812  4     01/18 08:29:49 ### ### ### - CommandLine: "C:\CVMedia\setup.exe" /play "C:\CVMedia\CRTMCTSP2019.base.xml" /silent -quiet -burn.unelevated BurnPipe.{D31DCF5E-0B9C-4775-8E58-6BE21BBDD18F} {B00D9121-41D5-42E6-B2DF-D62937EFC95B} 55405812  4     01/18 08:29:49 ### ### ### - User input file location: [C:\CVMedia\CRTMCTSP2019.base.xml]5812  4     01/18 08:29:50 ### ### ### - Job Id in answer file: [130762]5812  4     01/18 08:29:50 130762 ### ### - The setup is launched by ADMINCOURT\Administrator with Administrator privilege5812  4     01/18 08:29:50 130762 ### ### - Unfinished install detected ...5812  4     01/18 08:29:50 130762 ### ### - The version being installed: 11.80.170.0 is same as the previously used version: 11.80.170.0.5812  4     01/18 08:29:50 130762 ### ### - ClearnUpOldInstall is not started. Previous install registry will be deleted5812  4     01/18 08:29:50 130762 ### ### - Starting to cleanup left over installer keys from previous attempt...5812  4     01/18 08:29:50 130762 ### ### - Removed Installer data section keys.5812  4     01/18 08:29:50 130762 ### ### - Successfully cleared existing Installer keys.5812  4     01/18 08:29:50 130762 ### ### - Showing dialog : LanguageSelectionViewModel .......5812  4     01/18 08:29:50 130762 ### ### - Skip [LanguageSelectionViewModel] in silent install mode5812  4     01/18 08:29:50 130762 ### ### - Showing dialog : OEMBrandSelectionViewModel .......5812  4     01/18 08:29:50 130762 ### ### - OEM ID from xml: [1].5812  4     01/18 08:29:50 130762 ### ### - Showing dialog : LicenseAgreementViewModel .......5812  4     01/18 08:29:50 130762 ### ### - Skip [LicenseAgreementViewModel] in silent install mode5812  4     01/18 08:29:50 130762 ### ### - Showing dialog : InstallTypeViewModel .......5812  4     01/18 08:29:50 130762 ### ### - Showing dialog : InstanceSelectionViewModel .......5812  4     01/18 08:29:50 130762 ### ### - Instance name from input request: [New].5812  4     01/18 08:29:50 130762 ### ### - Selected instance: [Instance001].5812  4     01/18 08:29:50 130762 ### ### - Showing dialog : FeatureSelectionViewModel .......5812  4     01/18 08:29:51 130762 ### ### - Packages selected by user/input request: [File System Core].5812  4     01/18 08:29:51 130762 ### ### - no database packages are selected. Skip cluster option screen5812  4     01/18 08:29:51 130762 ### ### - Showing dialog : CheckPrerequisitesViewModel .......5812  1     01/18 08:29:51 130762 ### ### - Checking if required third-party packages are installed...5812  4     01/18 08:29:51 130762 ### ### - Showing dialog : GalaxyHomePathViewModel .......5812  4     01/18 08:29:51 130762 ### ### - Install directory from xml: [""].5812  4     01/18 08:29:51 130762 ### ### - Install directory from xml is empty, using default install directory: ["C:\Program Files\Commvault\ContentStore"].5812  4     01/18 08:29:51 130762 ### ### - Showing dialog : ConfigureRolesViewModel .......5812  4     01/18 08:29:52 130762 ### ### - Port number for CVD is set to [8400].5812  4     01/18 08:29:52 130762 ### ### - Showing dialog : InstallSummaryViewModel .......5812  4     01/18 08:29:52 130762 ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log5812  4     01/18 08:29:52 130762  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [5812], ProcessName = [Setup].5812  4     01/18 08:29:52 130762 ### ### - ------------------------ Creating New Instance ----------------------------5812  4     01/18 08:29:52 130762 ### ### - Showing dialog : PreInstallValidatonViewModel .......5812  4     01/18 08:29:52 130762 ### ### - Space Recommended for Features [164704180], Third Party Packages [0], Package Cache [82352090]5812  4     01/18 08:29:52 130762 ### ### - Total Space recommended [247056270], free space [106609250304] available on drive [C:\]5812  4     01/18 08:29:52 130762 ### ### - Showing dialog : ShutdownViewModel .......5812  4     01/18 08:29:52 130762 ### ### - Stopped all Commvault services.5812  4     01/18 08:29:52 130762 ### ### - Killing all running processes from install directory ...5812  4     01/18 08:30:13 130762 ### ### - Showing dialog : InstallProgressForPrerequisitesViewModel .......5812  1     01/18 08:30:13 130762 ### ### - Checking if required third-party packages are installed...5812  1     01/18 08:30:13 130762 ### ### - Apply prerequisites completed ...  Status = -21470248915812  1     01/18 08:30:13 130762 ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].5812  1     01/18 08:30:13 130762 ### ### - Set application exit code=[FailedInstallThirdParty]5812  4     01/18 08:30:13 130762 ### ### - Setup is shutting down with exit code FailedInstallThirdParty ... 5812  4     01/18 08:30:13 130762 ### ### - Set application exit code=[FailedInstallThirdParty]*******************************************************************

Mike Struening RETIRED · Accepted Answer

Sharing case resolution:Installation completed successfully after the customer disabled Antivirus which was blocking it.Client added to Commvault now.

Mike Struening RETIRED · Answer

Looking here, we are likely failing on something like .NET, but I’m not seeing any real detail:

5812 1 01/18 08:30:13 130762 ### ### - Checking if required third-party packages are installed...
5812 1 01/18 08:30:13 130762 ### ### - Apply prerequisites completed ... Status = -2147024891
5812 1 01/18 08:30:13 130762 ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].
5812 1 01/18 08:30:13 130762 ### ### - Set application exit code=[FailedInstallThirdParty]
5812 4 01/18 08:30:13 130762 ### ### - Setup is shutting down with exit code FailedInstallThirdParty ...
5812 4 01/18 08:30:13 130762 ### ### - Set application exit code=[FailedInstallThirdParty]

I would suggest opening a support ticket and sharing the case number here. There is normally more detail about which 3rd party application is failing, though you are not seeing anything listed.

failed to install on windows 2019

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