+4File System Backup completing with errors :-
The process cannot access the file because it is being used by another process .
logs have been attached for reference
Troubleshooting done :- a) Restarted Commvault & VSS Services on Client Machine
As per logs there are multiple file extensions so if exclusions are to be setup , it would be global ones or specific to client
Best answer by Sebastien Merluzzi
HI
These files should be backed up if you select below:
For locked files only
Select this option to use a software snapshot to perform the backup of locked files.
Some applications and system programs lock certain files while in use (open).
If you do not select this option, files that are locked are skipped during the backup job.
Can you check your VSS Providers and use the below key:
Let us know
Best Regards,
Sebastien
HI
These files should be backed up if you select below:
For locked files only
Select this option to use a software snapshot to perform the backup of locked files.
Some applications and system programs lock certain files while in use (open).
If you do not select this option, files that are locked are skipped during the backup job.
Can you check your VSS Providers and use the below key:
Let us know
Best Regards,
Sebastien
+4
+23+23Ok. If not, might be best to open a support case (and share the case number here so I can track it). That reg key should have done it.
Can you check the providers by running vssadmin list providers ?
Can you run a Full Backup?
If it is still failing, please log a case with Support.
Best Regards,
Sebastien
If issue is the same, please open a support case (and share the case number here so I can track it).
+23Were you able to get this resolved (or get a case created)?
Thanks!
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