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Cross restore | Server out of domain

C
Byte
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Guys, .I need to restore data from a server to another server that is on the same network, but is outside the domain..The client is already installed and ports 8400 to 8403 are already released.

 

Log Restore_______________________________________________________________________

ERROR: CvFwClient::connect(): Connection failed on server-2: Couldn't complete tunnel connection to commvault_media on 10.206.112.179:8403: The semaphore timeout period has expired.
CVOnDemandSvcClient::SubmitTask() - Unable to attach to cvd at 10.206.112.179*commvault_media*8400 to launch on demand service.Error is 0xE8090010:{CCvNetwork::Attach_RemotePort(1392)} + {CCvNetwork::GetConnection(3231)} + {CSessionConnectionSocket::GetConnection(189)/EventMessage.0x09000010.9:16.(Remote machine [10.206.112.179]. The socket connect failed. Error returned [-1=Connection failed on server-2: Couldn't complete tunnel connection to commvault_media on 10.206.112.179:8403: The semaphore timeout period has expired.
]. Check Network Connectivity.)}
ERROR: CvFwClient::connect(): Unable to resolve remote host commvault_server.com to IPv4 family: 0x80072AF9:{CQiIPAddr::GetAllByName(217)/W32.11001.(No such host is known. (11001))}

 

Do I have to configure VPN settings?

https://documentation.commvault.com/fujitsu/v11/expert/7630_configuring_network_routing_rules_for_vpn_clients.html

 

Best answer by Carlos Moreira

Guys, problem solved.I added in "etc/host" the ip of the client. And in the client add IP from Media and Commserver.Thanks.👍🏼
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    7 replies

    Aplynx
    Vaulter
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    • AplynxVaulter
    • Vaulter
    • 291 replies
    • July 13, 2022

    Are you trying to restore to commvault_server from the machine you pulled the logs from? Because this line below is name resolution. 

    ERROR: CvFwClient::connect(): Unable to resolve remote host commvault_server.com to IPv4 family: 0x80072AF9:{CQiIPAddr::GetAllByName(217)/W32.11001.(No such host is known. (11001))}

    Liam
    C
    1 person likes this
    • C
      Carlos Moreira
    C
    Byte
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    Hi @Aplynx 

     

    No, I'm restoring server01 to server-2. Remember that server-2 is not in the domain. But, it has the client installed and the ports released.
    Jos Meijer
    Commvault Certified Expert
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    • Jos MeijerCommvault Certified Expert
    • Commvault Certified Expert
    • 638 replies
    • July 14, 2022

    As Aplynx mentioned, this sounds like DNS resolving is not working as expected.
    Can you verify that the hostnames configured in Commvault for the items below can resolve each other:

    • Commserve
    • Media Agent
    • Target Client

     

    C
    Byte
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    @Jos Meijer  Thank you for your help.

    Target Client is outside the domain, and has no dns.in the host table, I added the IP and Host of the media and CommServer.and on the servers, I added the IP of the target Client.but the backup was not successful._______________Error Code: [62:441] Description: Internal software error occurred. Source: server-2, Process: cvd
    Onno van den Berg
    Commvault Certified Expert
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    See if you can enable debug logging in case you can’t find the root cause in the logs.

    Things to check:

    • Make sure to add client name and hostname (in case it is configured in Commvault as FQDN) to the hostname. Or add a DIP/backup network configuration using IP.
    • Try the use of a network topology which will limit the port usage and allows you to steer the flow.
    • Check logs for the root cause and in case you can find it try to increase debug logging level.
    C
    Byte
    Forum|alt.badge.img+6
    Guys, problem solved.I added in "etc/host" the ip of the client. And in the client add IP from Media and Commserver.Thanks.👍🏼
    Onno van den Berg
    1 person likes this
    • Onno van den Berg
      Onno van den Berg
    Onno van den Berg
    Commvault Certified Expert
    Forum|alt.badge.img+19

    Thanks for sharing the solution @Carlos Moreira 

    C
    1 person likes this
    • C
      Carlos Moreira

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