Hi All,
I build the new License Server and customized all the SQL Ports. All the CS releated function are working fine. But the Private Metrics reports upload is failing.
I changed the latest Ports in the below Registry with format of commserve_name, port_number\Commvault based on previous experiance with CV engineers
- sCLOUDINSTANCE
- sDM2INSTANCE
- sINSTANCE
- sWFINSTANCE
Added the following additional setting.
Changed the ODBC configuration and connection was successful.
But, the metrics upload is failing and I can found below error message in the CommserveSurveyUtility log
5804 555c 08/16 10:35:19 ### CommservSurvey::downloadTimeStamp() - Private: Download Timestamp file Failed with Error [0xEDD00000:{CvCURL::CvProtocolReq::download(463)} + {CvCURL::CvProtocolReq::SendReqest(614)} + {CvCURL::CvProtocolReq::Execute(690)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: [0] Response code from server: [400]}]
5804 555c 08/16 10:35:19 ### CCommservSurvey::initialize() - Private: New scripts are being downloaded, initiating collection and upload.
5804 555c 08/16 10:35:19 ### downloadLicServerUpdateXml() - Private: Failed to receive LicenseXML from URL [webconsole/RestServlet/GetCustomerLicenseUsage?ccguid=EF36C66E-6A54-481B-88A2-DFF182BFF7F8], Error message [0xEDD00000:{CvCURL::CvProtocolReq::download(463)} + {CvCURL::CvProtocolReq::SendReqest(614)} + {CvCURL::CvProtocolReq::Execute(690)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: [0] Response code from server: [400]}], response []
5804 555c 08/16 10:35:19 ### CCommservSurvey::downloadLicensingServerUpdateXml() - Private: CommServ Survey process failed during Download of License server update XML
5804 555c 08/16 10:35:19 ### CCommservSurvey::downloadScript() - Private: Timestamp file download had failed. Not attempting download at this time.
5804 555c 08/16 10:35:19 ### CCommservSurvey::collectSurveyData() - Private: Unable to read timestamp file [C:\Program Files\Commvault\ContentStore\Reports\CommservSurvey\private\downloads/sqlscripts/Timestamp.txt], bypassing file comparison. Error [0xECCC0002:{CQiFile::ReadWholeFile(1121)} + {CQiFile::Open(95)} + {CQiUTFOSAPI::open(77)/ErrNo.2.(No such file or directory)-Open failed, File=\\?\C:\Program Files\Commvault\ContentStore\Reports\CommservSurvey\private\downloads\sqlscripts\Timestamp.txt, OperationFlag=0x8000, PermissionMode=0x100}]
5804 555c 08/16 10:35:19 ### CCommservSurvey::collectSurveyData() - Private: Failed to open SQL Connection for [CommServ] Error Code [-1]
Can anyone suggest me, where can I check Sql connection and also suggest any other report which provide more details.
Thanks,
Mani
