RMAN jobs hang with status "running"

Hello,

Something that can help troubleshoot the issue would be to increase the debug level on the ClOraAgent process.  I would recommend to set the debug level to the Process to 8.  I would also recommend to increase the File Versions to 10 since the log will be more verbose. The logging can be increased at the Client Level via Process Manager or through the GUI.  

Setting Logging Parameters in the Process Manager

:https://documentation.commvault.com/11.24/expert/5554_setting_logging_parameters_in_process_manager_01.html 

Configuring Log File Settings in the CommCell Console:

https://documentation.commvault.com/11.24/expert/114289_configuring_log_file_settings_in_commcell_console.html 

If there isn't a clear reason as to why it is hanging, I would recommend to create a case with support and the team can review the logging with the higher debug levels.

Thanks,
Tim

Hi Tim,

Thank you for your suggestion to increase the log level.

Before my post I already increased debug level to 99, filesize 50MB and file versions 5.

This morning at 08:10 occured a hang, so tried to analyse de CIOraAgent.log and compare it with a succeeded one.

Unfortunately no error or failure messages found, it just stopped logging after 27 sec. 

Guess I will create a support case...

@HvS , please add the case number to this thread so we can track it.

Thanks!

Hi Mike,

No case yet, will let you know!

@HvS  typically ClOraAgent appears to be hung when we wait for an output from a SQL query we run before the actual RMAN backup starts 

Debug level needs to be in between 1-10, Could you reduce it to 6 

Rerun the job and when it hangs again.. Could you share the clOraAgent.log 

@Gowri Shankar Thanks, reduced it to 6. Last SQL in the log is :

SELECT DATABASE_ROLE from V$DATABASE;

DATABASE_ROLE
----------------
PRIMARY

Shared the last part of the CIOraagent.log to avoid sharing hostnames and credentials…

CIOraagent.log

With the part of the logs its not conclusive, please open a support incident and share the ticket number.

Regards,

Gowri Shankar

Done. Ticket nr 220922-450