Hello,
I backed up a windows 10 Physical client.
I am triying to make a full bare metal restore.
I am using the live CD.
I have this error message.
backup system state is checked on the subclient
any advice please ?
The version of Commvault I use is 11.24.34
the 1 touch lice CD is 1Touch_REL11_24_56_WinPE5_1_x64.iso
Thank you !
Best answer by Damian Andre
What is the make and model of the system you are trying to restore?
It means that the 1-touch bootable ISO does not contain drivers that recognize the storage device.
You need to contact the manufacturer or look on their download site for the drivers - then place those on a USB drive inserted into the machine or a network share and select them.
Here is the relevant documentation:https://documentation.commvault.com/2022e/expert/18911_adding_drivers_during_bare_metal_recovery_using_1_touch_for_windows_cross_hardware_restore_01.html
You can also create a customer ISO that includes the required drivers so that it wont ask during recovery. Steps to do that here:
Good afternoon. Can you tell me if you selected the option to backup the System State components?
Good afternoon. Can you tell me if you selected the option to backup the System State components?
Hello, Yes, the checkbox is enabled.
+23This usually happens when 1-touch components have been filtered out of the system state backup - particularly Offline Files
Please check your global filters and see if any system state components are filtered out
https://documentation.commvault.com/2022e/expert/12736_configuring_global_filters.html
Check that none of these are listed:
Hello, very strange behavior.
I have changed from Legacy BIOS to UEFI on the client and restarted.
Just for information I am using Rufus to build bootable USB
I also tried to used a response file.
Now it works fine, after the restore is finished, I have this message and I need to add Mass Storage drivers. Do you know how to do this.
The goal is to replace Acronis solution by Commvault.
Thanks !
+23What is the make and model of the system you are trying to restore?
It means that the 1-touch bootable ISO does not contain drivers that recognize the storage device.
You need to contact the manufacturer or look on their download site for the drivers - then place those on a USB drive inserted into the machine or a network share and select them.
Here is the relevant documentation:https://documentation.commvault.com/2022e/expert/18911_adding_drivers_during_bare_metal_recovery_using_1_touch_for_windows_cross_hardware_restore_01.html
You can also create a customer ISO that includes the required drivers so that it wont ask during recovery. Steps to do that here:
+15Is baremetal supported for a laptop client? to be more specific, a client that is configured as laptop and it shows under the laptop entity in Command Center. I dont seem to find that information.
https://documentation.commvault.com/2022e/essential/86671_laptop.html
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