Hi Team,
we have three hyper-scale appliance and same appliances connected with metallic cloud. Primary copy is in appliance disk and aux copy is going to metallic cloud.
we have two DDB’s on appliance, aux copy is failing with below error. any inputs will be great.
157446 26727 08/09 12:32:51 703 LaunchGroupRemotePart2: SIDB_LAUNCH_AND_GET_PORT_RSP from machine [commbk01.carefree.local*commbk01.carefree.local*8400*8402] failed. Error [53090][The DDB device was not found.]
157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine [4], Group [0] on machine [commbk01.carefree.local][commbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 [0], PortV6 [0]. Error [0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. [0/0].}]
157446 26727 08/09 12:32:51 703 Initialize: Cannot connect to SIDB engine with copy id [6] SIDBStoreId [4]. Error [Could not connect to the DDB process on the target MediaAgent. MediaAgent: commbk01.carefree.local, DDB: MetallicCloud_VMs_4, StoreId: 4, SubStoreId: 15]
157446 26727 08/09 12:32:51 703 [DM_BASE ] OpenChunkSpecific: Cannot initialize the link checker object.
157446 26727 08/09 12:32:51 703 [DM_BASE ] SetReadlessPendingReason1: Set Pending cause error - 53001
157446 26727 08/09 12:32:51 703 [DM_BASE ] SetReadlessPendingReason: Set Pending cause SIDBDB error - 1375731884 (6)
157446 26727 08/09 12:32:51 703 [DM_BASE ] SetReadlessPendingReason Setting job pending reason [Job-Id - 703] [Msg-ID - 1375731884]
157446 26727 08/09 12:32:51 703 [DM_BASE ] DataMoverBase::OpenChunk: OpenChunkSpecific call failed. Chunk [83], ArchFileId [40], FileMarker [1], ArchFilePhysicalSizeInChunk[8589828368], VolId [16]
157446 26727 08/09 12:32:51 703 [DM_BASE ] **ERROR** Failed to open archfile for Aux Copy.
157446 26727 08/09 12:32:51 703 [Reader_13] Failed during Data Reader open for AG [6] Src copy [5] Chunk [83]:
157446 26727 08/09 12:32:51 703 [Reader_13] Failed to read data from the source media. Could not connect to the DDB process on the target MediaAgent.
157446 26727 08/09 12:32:51 703 [Reader_13] Cannot open archive file on source media.
157446 26727 08/09 12:32:51 703 [DM_BASE ] removeAllArchFilesMap(): Removing all the archive file ids from archive file map.
157446 26727 08/09 12:32:51 703 [Reader_13] Discarding queued chunk list
157446 26727 08/09 12:32:51 703 CVArchive::StopRawDataTransferOverPipeLine() - Sending message to pipeline that data transfer will stop over the pipeline
157446 26727 08/09 12:32:51 703 CCVAPipelayer::SendCommandToDSBackup() - Sent Command 281 to MediaAgent, Waiting for Response...
157446 26727 08/09 12:32:51 703 [PIPELAYER ] Tail response = Failed to signal that the raw data transfer will stop Status = 100 dwCode = 100 MsgType = 16 MsgSubType = 281 EventError = 117440529
157446 26727 08/09 12:32:51 703 [PIPELAYER ] ERROR: Tail Response returned bad status 100
157446 26727 08/09 12:32:51 703 CCVAPipelayer::SendCommandToDSBackup() - Tail resposne error code [100]
157446 26727 08/09 12:32:51 703 CCVAPipelayer::StopRawDataTransferOverPipeLine() - Unable to send StopDataTransfer Command Buffer or DSBackup reported failure
157446 26727 08/09 12:32:51 703 CVArchive::StopRawDataTransferOverPipeLine() - Error sending message to pipeline that data transfer will stop over the pipeline
157446 26727 08/09 12:32:51 703 [Reader_13] Cannot signal stop data transfer for archive group [6] copy [6] stream [2]
157446 26727 08/09 12:32:51 703 [Reader_13] Cannot signal stop data transfer.
157446 26727 08/09 12:32:51 703 [Reader_13] ProcessTime : [10]
157446 26727 08/09 12:32:51 703 [Reader_13] ChunkArray Len [1] [1]
157446 26727 08/09 12:32:51 703 [Reader_13] ReportStatus Chunk [83] type [FAIL]
157446 26727 08/09 12:32:51 703 [Reader_13] ReportStatus Params Copy/Stream:[5]/[0] Error:[17], MMErrorCode:[53001] MA:[commbk02.carefree.local] errorString [Could not connect to the DDB process on the target MediaAgent.]
157446 26727 08/09 12:32:51 703 [Reader_13] ReportStatus Params Copy/Stream:[6]/[2] Error:[3], MMErrorCode:[123] MA:[commbk02.carefree.local] errorString [Unable to send the stop data transfer control message to the tail. ]
157446 26727 08/09 12:32:51 703 [Reader_13] ReportStatus is successful
157446 26727 08/09 12:32:51 703 [Reader_13] Report Status Response Type: [2]
157446 26727 08/09 12:32:51 703 [Reader_13] Report Status Response error Code: [17]
157446 26727 08/09 12:32:51 703 [Reader_13] Setting JPR for Chunk [83] Copy[MCSS-DR] rcId[9173] MediaType[10001] Error[17] mmError[53001] jobStr[ Backup Job [57]] ErrStr[Could not connect to the DDB process on the target MediaAgent.] HardFailure[0]
157446 26727 08/09 12:32:51 703 [Reader_13] Error handler: ContinueStream set to [False], ContinueOnError set to [False].
