+6Hi,
I cant restor frome edge drive with this error message.
Cannot start restore program on host [Server_Name*Server_Name*8400*8402*] - a network error occurred or the product's services are not running.
Source: ma-servername, Process: fsIndexedRestore
can you help me to resolve this probleme?
this is just a poc, i don’t have a support licence to open a SR with commvault support.
Regards.
Best answer by Elmahdi Achraf
The problem was a conflict between two instances using the same ports on the same server.
+12Hello
Is check readiness passing for this media ma-servername ? Please navigate to client computers > Right click on this MA > All task > Check readiness.
Please confirm the communication from the destination client machine is working with ma-servername and vice versa? Please check cvping, ping, nslookup, telnet (8400, 8403)
Best,
Rajiv Singal
+6Hi,
I have thoroughly reviewed the communication between the media agent and the client, and everything appears to be functioning correctly. The readiness check has also passed successfully. I have included the screenshots for reference.
Regards,
Elmahdi Achraf
+12Hello
The screenshot has one sided communication. Could you confirm if the other side communication is working as well? Please also attempt to run a restore with same source and destination if possible.
Also, can you try to restore using commserve as the media agent? It should run a Index restore job soon as you browse the data and that would narrow things down for us.
Best,
Rajiv Singal
Hi
i got the same error, can you share me more details ?
i only got the issue when i tried to restore files from cloud (aux copy).
Best regards,
NAT
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