Overcapacity license status

Hello Grzegorz,

Run a license summary report from commcell console and check if the capacity is around 92%. If it shows the utilization is under 100% , please wait for reset grace period to be over.

So lets say if your reset grace period is showing 39/96  hours as per the screenshot, wait for 57 hours and let it complete full grace period i.e. 96/96 hours. Once that is done , Do not click reset again. Run a data aging job and let it complete, close and re-open the commcell console and check if you still see the warning message.

I believe you have to disable Subclients to release license capacity, not Clients.

Although releasing the license for Clients should also work.

I have never seen the overcapacity alert when the capacity usage is below 100%.

Thanks,
Scott
 

Hello,

Capacity is calculated based on the latest full backup for each subclient. Even if there are multiple subclients, all subclients are counted.

To decrease usage, you need to disable the backup activity at the subclient level.

Since you've already disabled the backup activity at the subclient level, perform a data aging once and generate the license summary from the CommCell console using the "agent details options." Check if the disabled subclient is still consuming the license.

Alternatively, after the 96 hours have passed(do not click on the reset option), try restarting the services of Commvault and check if you are still receiving the warning.

If the license usage is under control, the warning should not appear. I assume you have only purchased Commvault capacity complete and recovery, which includes everything (VMs, databases, operating instances, etc.).

If issues persist, support will need to investigate the problem in the staging environment.

This is probably a temporary key with an increased licensing capacity.  I believe it will have an expiration associated with it, so I don’t think you can save it for later use.

Thanks,
Scott
​

 Hi all!
Many, many thanks for Your response!

So even if we can clear see that capacity shows 92% this error will keep appearing, because …

In Dashboard view at commandcenter i can se this:

Why in other place there are other types of calculation?

On Commancender web console under Manage> License > Summary Report i can see this:

On Java console i can set this…

This is quite confusing and misleading… 
Is there a difference between this “Capacity” and “Current capacity”? When i click this “Current capacity” it redirects me to page when bar is at 92,25%…(same as few lines above)
 

While trying to browse for those clients (paths) which I have excluded from backup in this report here:

I am not able to find them under any Application Class, Agent usage or so….so it means that they do not consume license? But counter suggest they do…

I do not mean to save it for later use, just not use it at all, because I am afraid that Commvault might not provide us another one when it will be actually needed in future.

I don’t know why they wouldn’t match.  Unless someone else chimes in with a suggestion, I would recommend opening a support case to find out why the discrepancy.

Thanks,
Scott
 

Hello all!
We have solved this problem. At least, it seems so…

When a “reset” button becomes active - so when we reached 96/96 hours period, we have started data ageing job, and warning disappeared. Nevertheless,

in one place in Web Console, we do still have this overcapacity warning - but services restart might help here.

So data ageing was enough to get rid of popup, but I assume that we would need to restart services to “reset” capacity diagram in web console

@Grzegorz the GUI window for license and reg will show the actual usage once the grace hours are completed so we can ignore that for now.