+1i was run Synthectic full backup manual, after some percent like 23% backuo is stopped but showing runing but there any no any chnage. so I Killed that job and run again same synthetic full backup now backup is going very slow, I am not sure synthetic full bckup will not be 100% done. and currently in my console alert error is coming = “
License Consomed Exceeds 8%’
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Best answer by Mike Struening RETIRED
Updating the case with the cause from the incident:
While checking we identified that, customer has created this file long back, which has backed up in one of the incremental job
The size of the .rar file is around 500GB, and this is making the synthetic full to take very long to complete
Now, customer does not wanted this file to be backed up with the synthetic full.
Hence suggested the customer to start a new cycle, by running a traditional full and then incremental and synthetic full
+23Hey
That message means you have exceeded the number of physical servers (called operating Instances) that you are licensed for.
Did you or anyone recently install any more servers?
Run a License Summary report (ensure the boxes for Operating Instances and Virtual Operating Instances are enabled) and then check your Operating Instances usage.
You’ll see every server that is using a license and how many you are licensed for. See if any of these servers are newer/uneeded.
Conversely, if all of them are needed you likely need to acquire additional licenses through your Account Rep, but let’s do our due diligence first.
+1
+23If you can post the actual usage details I can advise.
If you do call support and open a new case, please share the incident number with me so I can follow up on the solution.
+1sir we are trying to create new incident but there are showing sub account activation pending .
how can i create new incident
after run license summary report we get these report
Quick answer to advance : from the Maintenance Advantage, use the Chat now feature. By some means you could be able to log a case.
Now, regarding SubAccounts management, when your Commcell ID has been created, an email address has been attached to it. This normally was registered as the owner of ‘your account’. He/she is the one that is able to validate the next pending subaccounts that have been created since.
It means that, you have to get those credentials, login to MaintenanceAdvantage with those credentials, go to PendingSubAccounts, and validate them. You can also make sure to give those SubAccounts the right to manage other SubAccounts, so that if new SubAccounts are created, you won’t need to login with the Master SubAccount, but with your own..
Regarding your license issue, first of all, do you know the details of your purchased license? Is it per Capacity, per Usage, per Feature, or mixed ? Has this license been updated / modified recently ?
From this report, only 1 server is consuming the license and it looks OK then.
+1Synthetic Full backup stuck on 23%. Incremental Backup runs fine
Glad to see you managed to open a case !
Feel free to update us. I’m curious to know the root cause.
+23Thanks for sharing,
Looking at the incident, I can see the license message was a red herring and the real error is “Mount path is offline. Please check if the mount path is online and accessible. The offline reason shown on mount path properties will indicate why it's unavailable. “
Regarding the Maintenance Advantage issue,
Keep us posted on the library issue.
+1Mount path is working and is accessible some one also checked yesterday from Commvault, mount path is working good but synthetic full backup stucking again and again while as incremental backup going progress
+23Updating the case with the cause from the incident:
While checking we identified that, customer has created this file long back, which has backed up in one of the incremental job
The size of the .rar file is around 500GB, and this is making the synthetic full to take very long to complete
Now, customer does not wanted this file to be backed up with the synthetic full.
Hence suggested the customer to start a new cycle, by running a traditional full and then incremental and synthetic full
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