Webconsole, Okta, and LiveSync Failover

Hi Brent, 

To address the issue with the redirection to the passive server's web console during a failover, you should verify and potentially update the URL settings within both the Okta application and the Commvault settings. You would need a reply url configured that can respond to the DR server when it's active.

1. Check the Okta application configuration to ensure that the URLs for both the active and passive servers are correctly specified.

Additionally, you can try:
2. In Commvault, ensure that the web console URL is correctly configured to point to the passive server during a failover. This might involve adjusting settings in the Command Center to reflect the correct failover URL. Refer the additional setting : https://documentation.commvault.com/additionalsetting/details?name=WebConsoleURL

let me know if this works!

Hi ​@sbhatia,

I performed a failover after adding that additional setting.  However, it still tried to redirect back to the original server’s webconsole.  

I talked with a member of our Infosec team, and he believes it does this because of the way Okta is setup.  We are looking at creating a VIP address.  Then using that VIP address as a way to redirect to correct server’s webconsole.

Is using VIP addresses common when setting up a Failover environment?

Thanks!