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Question

Webconsole fails to start and is no longer accessible

F
Byte
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Hello Community,

After upgrading from version 11.32.81 to 11.32.89, the WebConsole is no longer accessible.

 

I see the following error messages in the log:

 

 1 03/13 11:05:11     WARN  ServerBroker:?:? - Invalid response returned: 500
  1 03/13 11:05:11     ERROR DefaultHandler:?:? - Web Service error: web service returned an unexpected response
 commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR

1 03/13 10:49:33     ERROR LogbackConfigBase:?:? - Error while reading properties from global params (no similar errors will be logged unless the issue recurs after a successful read)
 commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR

Wrapped by: java.lang.Exception: Failed to retrieve global configuration properties using global params API

 

Does anyone have an idea what the problem could be?

 

 

    4 replies

    A
    Vaulter
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    Hello ​@fjs63 

    Thanks for the question! 
    Version 89 had a large amount of webserver vulnerability fix’s included in it. 
    https://statics.teams.cdn.office.net/evergreen-assets/safelinks/1/atp-safelinks.html

    I would guess a IIS reset is needed and if that does not work a reboot would be the next step. 
    If this does not resolve your issue i recommend a support ticket as there may be other issues that will require a support investigation to identify. 

     

    Kind regards
    Albert Williams 

    The best way to learn anything, is to question everything
    F
    Byte
    Forum|alt.badge.img+5
    • fjs63
    • Author
    • Byte
    • 20 replies
    • March 14, 2025

    Hello ​@Albert Williams ,

    thanks for your answer. Unfortunately an iis reset and reboot did not work.

    We have now opened a support ticket.

     

    Kind regards

    Franz-Josef

     

     

    A
    1 person likes this
    • A
      Albert Williams
    A
    Vaulter
    Forum|alt.badge.img+15

    Hello ​@fjs63 

    Please update this thread if you get a simple answer from Support. 

    Kind regards
    Albert Williams

    The best way to learn anything, is to question everything
    F
    Byte
    Forum|alt.badge.img+5
    • fjs63
    • Author
    • Byte
    • 20 replies
    • March 17, 2025

    Hello ​@Albert Williams 

    The problem was an error in the monthly Windows update.
    A repair of the .Net Framework fixed the error.
    The Web Console is now available again.
    The ticket can be closed.

    Thank you for your help.

     

    Kind Regards

    Franz-Josef Schulten

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