Hi,
i have made a upgrade from Maintenance-Release 66 to 69 with no errors. But since then i don’t get any current data from the healt report in the admin console.
The data ist still as of 14.06.
Does anyone know the problem?
Kind regards
Franz
Solved
Health Dashboard not updating or refreshing after installing 11.28.68 or higher
+5Best answer by Damian Andre
Hi
I see there is a common issue occurring here after installing 11.28.68 or 11.30.48 a python file fails to get updated and causes this issue. The issues seems to affect a few reports and dashboards.
Try this resolution and see if it helps.
- Create a file named cv.pth inside cvpython folder The default location for this folder is is C:\Program Files\Commvault\ContentStore\cvpython
- The content of this file is case-sensitive and contains just one line - the full path of Base\Cloud folder. For example: C:\Program Files\Commvault\ContentStore\Base\Cloud
- After this file is created, restart of CV services will fix the issue.
+23- Vaulter
Hi
I see there is a common issue occurring here after installing 11.28.68 or 11.30.48 a python file fails to get updated and causes this issue. The issues seems to affect a few reports and dashboards.
Try this resolution and see if it helps.
- Create a file named cv.pth inside cvpython folder The default location for this folder is is C:\Program Files\Commvault\ContentStore\cvpython
- The content of this file is case-sensitive and contains just one line - the full path of Base\Cloud folder. For example: C:\Program Files\Commvault\ContentStore\Base\Cloud
- After this file is created, restart of CV services will fix the issue.
+5Hi,
thanks for the fast feedback!
i have the file created and the CV services restared. I’ll let you know tommorow if it worked
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