Protocol on server not yet implemented - VSA

Hi @Shane ,

Can you confirm the Commvault Software Version here please?

Also, at the time of the issue can you check the CommServe’s EvMgrS.log for any related errors?

Best Regards,

Michael

Apologies, 11.23.17

This stands out:

5732  2798  08/26 10:35:10 ### updateSimClientApplication() - Updating LicUsage Table with correct simOSID [0] and release ID [16] for clientID [2180] Apptype [1001] lictype [16777216]

5732  2798  08/26 10:35:11 ### LibConfigInstanceProp::CreateInstance() - Acquired mutex[CommandLineXML], proceeding with Instance creation.

5732  2798  08/26 10:35:12 ### LibConfigInstanceProp::CreateInstance() - Sec_setCreatorForEntity failed with DB error [100] errorString []

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] [RecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [INSIDE CATCH BLOCK WITH FOLLOWING ERROR:

    ERROR CODE: 530

    PROC NAME: AppSCGRefreshClientGroupOrdering

    ERROR LINE NO: 56

    ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.

    ERROR SEVERITY: 16

    ERROR STATE: 1] [RecNum:2, LineNum:187, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] [RecNum:3, LineNum:194, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDBConnObject::execQuery() - Failure executing SQL. 

    SDB Error Code: [5]. 

    Error message: [INFO: [The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] [RecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] INFO: [INSIDE CATCH BLOCK WITH FOLLOWING ERROR:

    ERROR CODE: 530

    PROC NAME: AppSCGRefreshClientGroupOrdering

    ERROR LINE NO: 56

    ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.

    ERROR SEVERITY: 16

    ERROR STATE: 1] [RecNum:2, LineNum:187, Spid:-1] INFO: [AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] [RecNum:3, LineNum:194, Spid:-1] ]. 

    SQL Query:[EXEC AppSetSpecialClientStates ?....]

5732  2798  08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:335, Input parameters:

5732  2798  08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:336, [1]:[2180]

5732  2798  08/26 10:35:13 ### LibConfigAppClientProp::createPseudoClient() - AppSetSpecialClientStates failed

5732  2798  08/26 10:35:13 ### operateEntityClientProperties() - Unable to createPseudoClient
 

The backup succeeded, thank you so much for pointing me to the correct log file, I was way off.

Please escalate to Dev for review, and upload the customer database.