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License [Virtual Server] is not available at this time

Matthew M. Magbee
Byte
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Checking my license abilities - i see where i have plenty of Virtual licenses. however when adding a vmware client I am getting this message after I authenticate. 

I do have an open ticket with MA , but also wanted to check here to see if anyone else has had this issue.

 

Best answer by Matthew M. Magbee

Yes , it was resolved. The case was under a employee of mine. They issued a new license file which ended up resolving the issue. 

All 3 sites are reporting and sharing the pot. So far so good!

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-Magbee
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5 replies

S
Vaulter
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Hi @Matthew M. Magbee 

Thanks for the question, if you have an open ticket, please PM me the details and I can take a closer look or track internally for a resolution.

Otherwise entries in Licensing.log around the time of the error may suggest where we can start investigations.

Thanks,

Stuart

Customer Support
Damian Andre
1 person likes this
  • Damian Andre
    Damian Andre
sbhatia
Vaulter
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  • sbhatiaVaulter
  • Vaulter
  • 23 replies
  • April 5, 2021

I understand @Stuart Painter is already giving a look, however, can you send a screenshot of the Available license (Console → Control Panel → License and Registration → Details). Curious to know what are the licenses available and try to highlight the Virtual Server License in the screenshot. 

 

Regards,

Bhatia

Damian Andre
1 person likes this
  • Damian Andre
    Damian Andre
Mike Struening
Vaulter
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Hey @Matthew M. Magbee !  Following up on this one.  I’m not finding a case under your name.  Can you pm me the case number?

Thanks!

https://www.linkedin.com/in/michael-struening
Mike Struening
Vaulter
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Hey @Matthew M. Magbee !  Were you able to get this one resolved through your case?  I’m having trouble finding it through your name/e-mail so let me know the case number/resolution.

Thanks, man!

https://www.linkedin.com/in/michael-struening
Matthew M. Magbee
Byte
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Yes , it was resolved. The case was under a employee of mine. They issued a new license file which ended up resolving the issue. 

All 3 sites are reporting and sharing the pot. So far so good!

-Magbee

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