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Intellisnap problem

  • January 24, 2022
  • 9 replies
  • 688 views
V
Byte
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HI teams,

On two distinct datacenter, we have one media agent and  one Hpe Primera

On intellisnap backup on a Vmware backupset in  DC2 it failed while in DC2 it goes correctly.
in below the configuration for LSI2 ( the same on LSI1 )

Subclient Configuration - Tab Intellisnap opertaion
Subclient Configuration - Tab Advanced option

The error :

Error Code: [19:599]
Description: Loss of control process vsdisc.exe. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine Vcenter might have gone down due to network errors. 3. If the machine Vcenter is a cluster, it may have failed over. 4. The machine Vcenter may have rebooted.
 

No Firewall, no rules,.

DNS is OK

Thanks for your help

Best answer by R Anwar

Hi @virgil 

Open Commvault process before backup starts and see under processes if vdisc is spawned once backup is started.

Also, check the MA OS events to see process crash logging.

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9 replies

MichaelCapon
Vaulter
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Hi @virgil ,

 

Can you check the vsdiscovery.log on the VSA Proxy (Media Agent) here? - do you see any communication failures or process crash at all?

 

Best Regards,

Michael

V
Byte
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  • virgil
  • Author
  • Byte
  • 45 replies
  • January 24, 2022

Hi Michael

No vsdiscovery.log on this MA…. forget to install module ?

regards

Mike Struening
Vaulter
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@virgil , can you confirm what is installed on both nodes?  It could be a lack o0f installed module, or just that the process (and therefore logs) are not getting started,

https://www.linkedin.com/in/michael-struening
V
Byte
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  • virgil
  • Author
  • Byte
  • 45 replies
  • January 25, 2022

 

Hi Mike,

The two nodes are similar.

 

Services on NODE2
Installed Software on Node2

 

R Anwar
Vaulter
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  • R AnwarVaulter
  • Vaulter
  • 115 replies
  • Answer
  • January 25, 2022

Hi @virgil 

Open Commvault process before backup starts and see under processes if vdisc is spawned once backup is started.

Also, check the MA OS events to see process crash logging.

Mike Struening
1 person likes this
  • Mike Struening
    Mike Struening
V
Byte
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  • virgil
  • Author
  • Byte
  • 45 replies
  • January 26, 2022

HI teams

vdisc doesn’t  start when i lauch backup…

no info in windows event logs

regards

 

V
Byte
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  • virgil
  • Author
  • Byte
  • 45 replies
  • January 26, 2022

on below the backup log

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Machine : w36p0001

File    : JobManager.log

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

 

11040 6908  01/26 15:54:13 102140 AppManager Found proxy clients on VSA subclient [3496] with SP20 or higher service packs.

11040 6908  01/26 15:54:13 102140 JobSvr Obj TargetMediaAgent [W36P0041.domain.local]

11040 6908  01/26 15:54:14 102140 Servant    [---- IMMEDIATE SNAPBACKUP REQUEST ----], taskid [12541] Clnt[Vcenter] AppType[Virtual Server][106] BkpSet[defaultBackupSet] SubClnt[LSI2_Test] BkpLevel[Full][1]

11040 4064  01/26 15:54:14 102140 Scheduler  Starting jobs only on proxies with service pack SP20 or higher

11040 4064  01/26 15:54:14 ###### Resetting the cache for the backupsetGUID[C9ADA428-4AF2-4E1E-9CED-369DCAB26E75] as ttl minutes elapsed.

11040 6efc  01/26 15:54:15 102140 Scheduler  Phase [2-Discover] (0,0) started on [W36P0041.domain.local] in [0] second(s) - vsdisc.exe -j 102140 -a 2:3496 -d W36P0041.domain.local*w36p0041*8400 -t 1 -ref 0 -i 2 -snap  -jt 102140:2:1:0:49049

 

 

 

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Machine : w36p0001

File    : Licensing.log

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

 

11040 6908  01/26 15:54:13 102140 Check license: appType [106] Name [Virtual Server] on client/library [7]- Valid

11040 6908  01/26 15:54:13 ###### License - Type [196] Name [NetApp Snap Management]: Free permanent license available.

11040 6908  01/26 15:54:13 ###### License - Type [196] Name [NetApp Snap Management]: available [1000000] used [0]

11040 6908  01/26 15:54:13 ###### [1000000] perm license [NetApp Snap Management (196)] are issued

11040 6908  01/26 15:54:13 ###### License [Hardware Snapshot Enabler (163)] appType [1092] on client [7] is Valid

11040 6908  01/26 15:54:16 ###### License - Type [196] Name [NetApp Snap Management]: Free permanent license available.

11040 6908  01/26 15:54:16 ###### License - Type [196] Name [NetApp Snap Management]: available [1000000] used [0]

11040 6908  01/26 15:54:16 ###### [1000000] perm license [NetApp Snap Management (196)] are issued

 

Mike Struening
Vaulter
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@virgil , are you still having this issue?    I would suggest opening a support case to have this looked at.

Can you share the case number with me?

https://www.linkedin.com/in/michael-struening
Mike Struening
Vaulter
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@virgil , I’m closing this thread off, though please update it if the issue continues so we can assist!

https://www.linkedin.com/in/michael-struening

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