+6Hello,
We did notice that when we login to web console and when we click Command Centre we got all blank page. We did try to restart Commvault cell even all server, but still was unable to see it. I did opened the case and hope the support will find what is a problem.
Regards,
Best answer by Vladan Kojanic
Hello,
We did solved this problem. at 1st there was missing some part inside C:\Program Files\CommVault\ContentStore\AdminConsole\OEM\113\il8n folder. The support team did copy from another folder and that part now working. Next step was we checked and not work well is when you use web console outside our network, that there is not shown full details in health dashboard.
After investigate, the CV Team notice it was not set properly inside Network route Configuration tab. We need to set that all access go through our proxy server. After we added that and did Push network settings, everything its working now.
Thank you all for help
+13Can you check if you can see something in the webconsole.log & webserver.log file on the webserver?
+6only this I see when try to open that page:
1888 9 10/18 13:09:25 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /cvAccountsSingleSignOn.do
1888 9 10/18 13:09:25 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
1888 9 10/18 13:09:25 10.0.2.182 INFO StatelessCookieFilter:?:? - landing remote url stateless : null
1888 2 10/18 13:09:25 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /login/index.jsp
1888 2 10/18 13:09:25 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
1888 2 10/18 13:09:25 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : null
1888 2 10/18 13:09:39 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /cvAccountsSingleSignOn.do
1888 2 10/18 13:09:39 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
1888 2 10/18 13:09:39 10.0.2.182 INFO StatelessCookieFilter:?:? - landing remote url stateless : null
1888 7 10/18 13:09:39 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /login/index.jsp
1888 7 10/18 13:09:39 10.0.2.182 INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
1888 7 10/18 13:09:39 10.0.2.182 INFO StatelessCookieFilter:?:? - landing remote url stateless : null
+6webserver.log:
7140 272 10/18 13:11:54 272 _+_PublicSharingUser_ Invoke - GET /CVWebService.svc/commserv/appliancetype : HTTP code 'OK'
7140 272 10/18 13:11:54 272 _+_PublicSharingUser_ - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=151][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50315] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[AdminConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140 272 10/18 13:11:54 272 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140 268 10/18 13:11:54 268 Admin - Processing [POST] request : /User/1/preferences/adminConsolePrefs : Headers :[Content-Type=application/x-www-form-urlencoded; charset=UTF-8][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=4114][locale=en-US,en;q=0.9][client-location=10.0.2.182][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50344] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[WebConsole] Operation[CV.WebServer.Controllers.UserController.UpdateUMUserPreferences (CVWebControllerClient)] isTokenSupplied?[True] Username[Admin]]
7140 268 10/18 13:11:54 268 Admin Invoke - POST /CVWebService.svc/User/1/preferences/adminConsolePrefs : HTTP code 'OK'
7140 331 10/18 13:11:54 331 _+_PublicSharingUser_ - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=151][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50340] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[AdminConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140 331 10/18 13:11:54 331 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140 331 10/18 13:11:54 331 _+_PublicSharingUser_ - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=150][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50345] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[AdminConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140 331 10/18 13:11:54 331 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140 319 10/18 13:12:00 319 _+_PublicSharingUser_ - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Host=CommVault.ekologija.gov.rs:81][Content-Length=524][LookupNames=false][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][trace-id=wsd8cac93e2969][X-Original-For=127.0.0.1:50343][WEBSERVERCORE-FLAG=true] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[WebConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140 319 10/18 13:12:00 319 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140 37 10/18 13:12:06 37 ### ProcessMessageRecieved - Cache Query Processed. userId : [0]; operation : [MODIFY]; Time Elapsed : 2186 ms
7140 37 10/18 13:12:08 37 ### ProcessMessageRecieved - Cache Query Processed. userId : [0]; operation : [MODIFY]; Time Elapsed : 426 ms
7140 37 10/18 13:12:23 37 ### ProcessMessageRecieved - Cache Query Processed. userId : [0]; operation : [MODIFY]; Time Elapsed : 547 ms
+6We opened ticket for this issue, hope they will fix it soon
+6Sorry Mike for delay.
Here is a ticket No: 211025-410
+6Hello,
We did solved this problem. at 1st there was missing some part inside C:\Program Files\CommVault\ContentStore\AdminConsole\OEM\113\il8n folder. The support team did copy from another folder and that part now working. Next step was we checked and not work well is when you use web console outside our network, that there is not shown full details in health dashboard.
After investigate, the CV Team notice it was not set properly inside Network route Configuration tab. We need to set that all access go through our proxy server. After we added that and did Push network settings, everything its working now.
Thank you all for help
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