Hi.
When we create a Calendar Job Summary report in Command Center - it shows the server names - but the fields under the dates are gray. No data.
Any ides?
Solved
Calendar job summary report - blank
+2Best answer by Mike Struening RETIRED
Sharing case solution:
nding Details:
Issue: Private metrics upload is not happening
> found that for the metrics server URL, HTTPs was used and the last upload time was showing as 25th April.
> Commserve itself is acting as metrics server.
Solution:
> changed the URL to Http://localhost:80/ and performed a manual upload.
> Once that is done, the last upload time was showing today's upload time.
> Webserver URL was redirecting to a different IP.
> Used the additional setting to WebConsoleURL to point to the CS webserver.
Changing the Web Console URL for the CommServe
https://documentation.commvault.com/11.24/expert/4344_changing_web_console_url_for_commserve_01.html
- Vaulter
- 112 replies
Hi Tore,
Is this behavior occurring for all the clients in the report or just a few? If it’s just a few, please confirm that the clients with the grey status had successful backups during this period.
If all looks good, check in the Commcell Console → Control Panel → Private metrics
and check to make sure the Last Upload time is within this time period.
If the uploads have occurred within a day, then you should be good. Check the CVSurvey.log on the Commserve and see if you are seeing any errors?
+2Hi
Thanks for the reply.
When I check the Private Metrics Reporting - the last collection time is correct, but the last upload time is just before we did a windows patching on the server.
The Cloud Metrics Reporting looks correct.
Any ideas on why the Privete Metrics Reporting is not uploading?
Tore
- Vaulter
- 112 replies
Can you attach the CVSurvey log from the Commserve? Usually metrics upload issues will show an error in this log.
- Vaulter
- 112 replies
Can you let me know the Service pack and maintenance release installed on the Commserve?
- Vaulter
- 112 replies
Hi
Apologies, I lost track on this. If this issue is still occurring, I’d recommend opening a support ticket.
I am not seeing any errors in the log you sent, it’s like we’re not even attempting the upload anymore for some reason.
+23- Vaulter
- 4996 replies
- Answer
Sharing case solution:
nding Details:
Issue: Private metrics upload is not happening
> found that for the metrics server URL, HTTPs was used and the last upload time was showing as 25th April.
> Commserve itself is acting as metrics server.
Solution:
> changed the URL to Http://localhost:80/ and performed a manual upload.
> Once that is done, the last upload time was showing today's upload time.
> Webserver URL was redirecting to a different IP.
> Used the additional setting to WebConsoleURL to point to the CS webserver.
Changing the Web Console URL for the CommServe
https://documentation.commvault.com/11.24/expert/4344_changing_web_console_url_for_commserve_01.html
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