+1I have the following issue in Oracle environment ,
N:B,When i had the below error in windows files system box,by re-installation,the problem was solved.
Now the issue is in an oracle environment/Clusters.
In an attempt to solve,i restated commvault services, re-installed commvault,confirured network pairs and still the issue persisted.Our backups are not backups through firewalls.No need to disable anti-virus
Any tips/solution to this issue?
Thank you.
Happines
Best answer by Stuart Painter
Thanks for the question, I’ve moved this out of setup guides and into Technical Q&A as that’s a better home for these questions.
The “Loss of control process” errors usually mean a job was triggered and communication between the Commserve and the client was lost - the Commserve lost control of the process.
This could be because of a network disconnect, services went down, or maybe a configuration issue.
Please check connectivity, name resolution and things like hosts files are all accurate and pointing to the expected names/addresses.
The next things to check are network rules to ensure point A can talk to point B, ie. do you have tunnel configuration between client, MA and Commserve?
Are there Data Interface Pairs configured? Are these configured on the correct/expected interfaces?
Running a Check Readiness on the client may also help to identify a problem.
Thanks,
Stuart
Hi
Thanks for the question, I’ve moved this out of setup guides and into Technical Q&A as that’s a better home for these questions.
The “Loss of control process” errors usually mean a job was triggered and communication between the Commserve and the client was lost - the Commserve lost control of the process.
This could be because of a network disconnect, services went down, or maybe a configuration issue.
Please check connectivity, name resolution and things like hosts files are all accurate and pointing to the expected names/addresses.
The next things to check are network rules to ensure point A can talk to point B, ie. do you have tunnel configuration between client, MA and Commserve?
Are there Data Interface Pairs configured? Are these configured on the correct/expected interfaces?
Running a Check Readiness on the client may also help to identify a problem.
Thanks,
Stuart
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