Skip to main content
commvault.com commvault.com
Solved

Bare Metal Recovery Hanging Install Software Phase

0
Byte
Forum|alt.badge.img+12

Hi Guys,

I’ m trying to use Bare Metal Recovery. When we open the Desktop with a 1-Touch iso, it stays in the "Installing software onto the RAM drive" stage. Although we tried several times on 2 different Desktops, it remains at the same stage. We waited about 24 hours. Any chance of seeing the log files, or any idea?

 

Best answer by Sebastien Merluzzi

It could be a network issue. Any Firewall, is the Client using a Firewall Proxy?

Can you press F6 (cmd) before it starts installing and try to ping the Commserver?

You can check link below for help:

https://documentation.commvault.com/11.24/expert/18998_1_touch_client_fails_to_start.html

Step 3: Verify the Log Files on the Client

  1. To open the command prompt, press the F6 key on the keyboard.

  2. To open the Explorer, press the F7 key on the keyboard.

  3. Verify logs at the following locations:

    • X:\xxBMR\OneTouch\LogFiles\

    • X:\xxBMR\OneTouch\ClientFiles\restore_client\

    • X:\Windows\Temp\

Check cvd.log and install.log

View original
Did this answer your question?

6 replies

S
Vaulter
Forum|alt.badge.img+14

Dear 0ber0n,

Is the source firmware was UEFI but here we booted into BIOS mode?

If so please boot into UEFI mode and try the restore.

Let me know

Best Regards,

Seb

MichaelCapon
1 person likes this
  • MichaelCapon
    MichaelCapon
0
Byte
Forum|alt.badge.img+12
  • 0ber0n
  • Author
  • Byte
  • 109 replies
  • July 29, 2021

Hi @Seb,

Source firmware was UEFI and booted into UEFI mode. Is there a way to see log files while in that state ?

Best Regards.

S
Vaulter
Forum|alt.badge.img+14

It could be a network issue. Any Firewall, is the Client using a Firewall Proxy?

Can you press F6 (cmd) before it starts installing and try to ping the Commserver?

You can check link below for help:

https://documentation.commvault.com/11.24/expert/18998_1_touch_client_fails_to_start.html

Step 3: Verify the Log Files on the Client

  1. To open the command prompt, press the F6 key on the keyboard.

  2. To open the Explorer, press the F7 key on the keyboard.

  3. Verify logs at the following locations:

    • X:\xxBMR\OneTouch\LogFiles\

    • X:\xxBMR\OneTouch\ClientFiles\restore_client\

    • X:\Windows\Temp\

Check cvd.log and install.log

Damian Andre
Mike Struening
MichaelCapon
5 people like this
  • Damian Andre
    Damian Andre
  • Mike Struening
    Mike Struening
  • MichaelCapon
    MichaelCapon
  • L
    Laurent
  • 0
    0ber0n
0
Byte
Forum|alt.badge.img+12
  • 0ber0n
  • Author
  • Byte
  • 109 replies
  • August 2, 2021

Hi Seb,

Thanks for the guide, I will check this when we boot Desktop again. I hope we don't get stuck in the same phase again.

If it does, I will update the topic again :)

Best Regards.

Mike Struening
1 person likes this
  • Mike Struening
    Mike Struening
S
Vaulter
Forum|alt.badge.img+14

HI 0ber0n

If you do, then I would recommend you log a case so Supportcan check.

Best Regards,

Seb

Mike Struening
0
2 people like this
  • Mike Struening
    Mike Struening
  • 0
    0ber0n
M
Bit
Forum|alt.badge.img
  • mischko86
  • Bit
  • 2 replies
  • October 17, 2022

I have the same issue. What was the problem?

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings