Hello Team,
We are not able to logon Commcell console due to SSO admin locked. We don’t have any accounts to logon.
Please advise how to unlock the admin account.
Regards,
Anand K
Solved
How to unlock default SSO admin account
+6Best answer by MichaelCapon
Hi
As per thread:
If neither you, nor any of your colleagues have admin access to the system, you will have to wait for the lockout period to expire.
The time depends on the value set for the additional setting: AccountLockDuration
https://documentation.commvault.com/commvault/v11/article?p=8080.htm
You can also open a case with Support to reset the timer, then you need to modify Lock Duration
Best Regards,
Michael
+14- Vaulter
- 349 replies
- Answer
Hi
As per thread:
If neither you, nor any of your colleagues have admin access to the system, you will have to wait for the lockout period to expire.
The time depends on the value set for the additional setting: AccountLockDuration
https://documentation.commvault.com/commvault/v11/article?p=8080.htm
You can also open a case with Support to reset the timer, then you need to modify Lock Duration
Best Regards,
Michael
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.