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Error: Failed to generate client password, error code:[335544324]

  • September 9, 2022
  • 3 replies
  • 565 views

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While installing Passive CommServer in LiveSync, Instance001 i.e. Passive CS installation is failing with below error:

 

Can anyone help to understand the issue?

 

 

 

Error Log:

436   1     09/09 11:05:41 ### ### ### - Maintenance release download complete
436   1     09/09 11:05:41 ### ### ### - Update installation is in progress...
436   1     09/09 11:05:41 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details
436   1     09/09 11:12:10 ### ### ### - Update installation completed.
436   4     09/09 11:12:10 ### ### ### - Showing dialog : PostFileCopyConfigurationViewModel .......
436   21    09/09 11:12:10 ### ### ### - Base folder path [C:\Program Files\Commvault\ContentStore\Base] is already present in the system PATH environment variable.
436   21    09/09 11:12:10 ### ### ### - Changing PATH element [C:\Program Files\Commvault\ContentStore\\Base] to [C:\Program Files\Commvault\ContentStore\Base].
436   21    09/09 11:12:10 ### ### ### - Adding environment variable [CV_Instance001] = [C:\Program Files\Commvault\ContentStore\Base]
436   21    09/09 11:12:10 ### ### ### - Pre Configuring File System Core ...
436   21    09/09 11:12:10 ### ### ### - Generating client password for fresh install.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to generate client password, error code:[335544324]
436   21    09/09 11:12:10 ### ### ### - Error: Client password not found.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to do pre-configuration for File System Core

Best answer by Mike Struening RETIRED

Thanks for the thread!

I found only a few cases with this error, and in both cases the customer uninstalled and reinstalled the agent and it worked (before support had a chance to investigate further).

I’d give that a shot, or call into support to have the issue checked deeply.  Unfortunately, the logging in these issues doesn’t go much deeper on default levels.

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3 replies

Mike Struening
Vaulter
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Thanks for the thread!

I found only a few cases with this error, and in both cases the customer uninstalled and reinstalled the agent and it worked (before support had a chance to investigate further).

I’d give that a shot, or call into support to have the issue checked deeply.  Unfortunately, the logging in these issues doesn’t go much deeper on default levels.


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  • Author
  • Vaulter
  • 4 replies
  • September 10, 2022

Thanks Mike for the reply!

Let me check with support to dig into the issue as I am curious on the below error lines in the log.

I would like to know what exactly it means “Failed to generate client password”

 

436   21    09/09 11:12:10 ### ### ### - Generating client password for fresh install.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to generate client password, error code:[335544324]
436   21    09/09 11:12:10 ### ### ### - Error: Client password not found.
436   21    09/09 11:12:10 ### ### ### - Error: Failed to do pre-configuration for File System Core


Mike Struening
Vaulter
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Keep me posted.


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