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Exclusions for trend micro deep security windows 2016


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I have a customer that installed trend micro deep security on his commserve 11.24.65

and He receive this error in ddb verification: 

 

and also He received this alert in his mailbox:


maybe do I need to exclude File extensions ?
 I think This is the document that talking about it: https://documentation.commvault.com/11.24/essential/antivirus_exclusions_for_windows.html  ?

or maybe I need to use another document to exclude file extensions ?

Best Regards.

Best answer by Pradeep

Hi @ariel_b 
The document mentioned above is the correct doc. Kindly excluded all commvault folders and also exclude commvault process under firewall configuration to avoid the error.

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  • Vaulter
  • 258 replies
  • Answer
  • February 7, 2024

Hi @ariel_b 
The document mentioned above is the correct doc. Kindly excluded all commvault folders and also exclude commvault process under firewall configuration to avoid the error.


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  • Author
  • 24 replies
  • February 7, 2024

Thank you very much ,

I will check and update you.

Best Regards


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