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Failed to mount snapshot

E
Bit
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We have a problem about a backup copy by NDMP, it is not letting us mount the previous snap, constantly giving an error

 

 

Failed to mount snap of source volume [/FS_NFS] - id [21038] backup job [338439] mount client [win-backup] mount point [] array [NFSUNITY] snap engine [Dell EMC Unity Snap] by [Application].

Best answer by Mike Struening RETIRED

@eguillem , I found case 220812-260 for this issue.  I’ll track it accordingly.

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    4 replies

    C
    Vaulter
    Forum|alt.badge.img+14

    Hello @eguillem 

    When looking at the job details do you notice any further details about the error as to why it cannot be mounted? I would suspect the error gives a little more information as to what the issue might be.

    If not, it might be best to get a case opened with Support to review the logs for the failing job.

     

    Thank you,
    Collin

    O
    Vaulter
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    • OrazanVaulter
    • Vaulter
    • 630 replies
    • July 20, 2022

    @eguillem - Can you provide a copy of the Data Retention and Forecast Compliance report for the storage policy in question?

    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    @eguillem following up on this one.  Were you able to find out anything on the snap engine side?

    https://www.linkedin.com/in/michael-struening
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    @eguillem , I found case 220812-260 for this issue.  I’ll track it accordingly.

    https://www.linkedin.com/in/michael-struening

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