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Aftere Commserve IP Change - E-mails are failing to be sent

T
Byte
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Hello,

We have changed our Commserve IP and noticed that after the change E-mail notifications cannot be sent from the Commserve machine ( Alerts , reports etc. )
Are there any Commserve IP dependencies for that matter ?

 

 

Thanks

Best answer by TNO

Thanks.

It was indeed a whitelist issue on the mail server.

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    Jos Meijer
    Commvault Certified Expert
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    • Jos MeijerCommvault Certified Expert
    • Commvault Certified Expert
    • July 20, 2022

    Maybe a infra firewall or mail relay whitelist on a mailserver?

    Shouldn't be a limitation within the commserve as it connects to the mail server / relay server directly as configured in the control panel

    T
    Byte
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    • TNO
    • Byte
    • July 21, 2022

    Thanks.

    It was indeed a whitelist issue on the mail server.

    Reply


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