There is one particular file in a user's OneDrive that keeps failing to be backed up. It is a OneNote file and the size is about 3.8 GB.
The error in the Job Log is:
System.Exception: Throttling error happened after maximum retries at LibCvOneDrive.CvOneDrive.<PartialDownloadForUrl>d__198.MoveNext()
And the more detailed log:
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21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Request was : Method: GET, RequestUri: 'https://<file location>’
UniqueId=c1237d0f-66e6-4941-b6d2-19090d480828&Translate=false&tempauth=eyJ0eXAiOiJKV1QiLCJhbGciOiJub25lIn0.eyJhdWQiOiIwMDAwMDAwMy0wMD Version: 1.1, Content: <null>, Headers:
{
Range: bytes=0-0
User-Agent: NONISV|Commvault|b7cbf782-f8db-46e1-b806-0fdece318eef/1.0
Connection: Keep-Alive
}
21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Http Status Code 503
21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Chunk offsets 0, 0
21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Total filesize : 3869863889
21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Invalid status for the chunk StatusCode: 503, ReasonPhrase: 'Service Unavailable', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
X-Azure-ExternalError: 0x80072efe,OriginConnectionAborted
X-MSEdge-Ref: Ref A: 7380B3BF150346B786DDB2500A596D67 Ref B: SYD03EDGE1621 Ref C: 2022-11-14T21:24:38Z
Cache-Control: no-store
Date: Mon, 14 Nov 2022 21:24:43 GMT
Content-Length: 8060
Content-Type: text/html
}
21216 36 11/14 21:24:43 2179978 ### handleDownloadThrottleError - * Throttle-Error,Retrying after certain seconds.
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Any suggestions to fix this is greatly appreciated.
