I’m currently try to create Alibaba hypervisor, but somehow it failed. Error is “Add hypervisor failed. Validate VS credentials failed. Error [100:Unable to connect to Virtual Machine host [default] as user [LTAI4xxxxxxxxxxxx]. Please ensure that the proxy is able to communicate with the host and that the user account and password are correct.]”.
Alibaba vendor said that they provide the correct access & secret key.
I communicate the proxy from CS using public IP. Is it due to this the proxy try communicate to ECS using public IP hence it failed?
Is there any log in commvault that I can check whether it is due to communication or credential?
regards,
Fauzi
Best answer by Blaine Williams
Hi Fauzi,
Looks from the log that is cannot communicate to to the cloud and that it is timing out. I would check your firewall and proxy rules.
Please verify system requirement/setup guide information for Alibaba Cloud is setup correctly. If all requirements are met please check the cvd log (Program Files\Commvault\ContentStore\logs) on virtual server proxy which will provide more details. You can also run wireshark on the virtual server proxy to check for network communication issues.
Great news, with regards to you new question this could happen is the VM name is different to the Hostname in the OS. But either way you need to share more details on the VM and the CV version etc.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.