Hi Team,
we have a case, where customer is trying to perform one touch recovery
It seems like the pin doesn't work. We can type in the password and PIN and it lists the clients. Once the desired client is selected it seems like it's trying to use the password again but the PIN has expired so it says wrong password or username.
i have checked the previous cases for the same issue.
and the resolution provided was one touch recovery does not support 2FA
and a reference CMR was created CMR ID 256780
Solved
2 factor authentication doesn't work with onetouch
+1- Vaulter
- 1 reply
Best answer by Satheesh Raj
Hi
i have checked with DEV team, and said it will take time for the implementation.
same has been informed to customer.
If you have a question or comment, please create a topic
+23- Vaulter
- 4996 replies
Hi
I just checked the status of the CMR and it is on the roadmap, though it doesn’t seem prioritized.
Is this something you’d like to have implemented? I see you are a CV employee, so I would advise reaching out to the developers involved for potential prioritization.
+1- Vaulter
- 1 reply
- Answer
Hi
i have checked with DEV team, and said it will take time for the implementation.
same has been informed to customer.
1 person likes this
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.