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VSA stop during backup with VMWare event 16250507

  • 18 October 2022
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Hi all! 

 

From time to time one (randomly) of our six VSAs stop during backup and is marked as “Invalid” in VMWare. 

 

Here is the error on VMWare side : 

 

And the result is that I have to remove the VSA from Inventory then add it again so I can detach .vmdk from other VMs before I can restart the VSA : 

Any idea about what could be the cause? 

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Best answer by Luca Marinoni 18 October 2022, 17:30

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Hi GillesDermout

Have you already try to change transport mode from HotAdd to NBD temporary only to exlude infrastructure/VM issue, if it is possible?

 

 

If do you have esx with different verions, is better to know:

A single physical or virtual machine can only support one active VDDK version, and different VSA proxies must be configured to support different VDDK versions. If VSA proxies are deployed as virtual machines, the VSA proxy VMs supporting different VDDK versions must be hosted on different ESX servers.

Verify witch VDDK the VSA are using, see on VixDiskLib.log

 

to undertand witch use:

https://documentation.commvault.com/2022e/expert/36361_vddk_support_for_virtual_server_agent_with_vmware.html

 

FAQ for VSA, here you can find how override the VDDK version on each VSA:

https://documentation.commvault.com/v11/expert/32585_frequently_asked_questions_for_virtual_server_agent_with_vmware.html#VDDK_on_a_64_bit_computer

 

 

 

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