Commvault vCloud Hypervisor lost connection to OrgAccount

Hi Marcel,

Commvault will use the available credentials and vCenter information for vCloud, if the credentials are passed to one instance it should work to them all. 
I have not personally configured a multi-hypervisor configuration under vCloud but Commvault documentation does state that a client should be configured for each hypervisor.

“If you have multiple VMware Cloud Director deployments, create a virtualization client for each deployment.”
https://documentation.commvault.com/2024e/expert/creating_virtualization_client_for_vmware_cloud_director.html

Hey Jace,

with are a Service Provider therefore we have for each of our customer a hypervisor configured.

But to configure is not the problem, as I described we have 30 Hypervisor configured with the option

“Create Org Account” . But somehow three of them lost this reference to the master, and I want to know how can I reconnect to existing vCloud Hypervisor this reference without creating completely from scratch.

When you get the API Details for  the Hypervisor you see following difference:

The correct configured with connect to Admin Account:

"virtualServerInfo": {
        "hostName": "9b4b989f-678e-4e39-997d-dedf414978e8",
        "adminInstanceInfo": {
            "enableAdminAccount": true,
            "adminInstanceId": 16
        },           

The 3 which are not working have set:

"virtualServerInfo": {
        "hostName": "9b4b989f-678e-4e39-997d-dedf414978e8",
        "adminInstanceInfo": {
            "enableAdminAccount": false
            },           

My question is how can set this to true, to existing hypervisor…

Maybe some of the Dev Team has an idea because when you create a new one you can give this as option, but for modifying existing I did not found anything which is working.

Thx & BR

Marcel

Hi Marcel,

I believe your best option would be to raise a support incident. I’m not sure how we would modify that value to true and support would be your best means to engage with development if that is required.

Regards,