ERROR CODE 91:379

Hi @tsmtmiller 

Correct me if I did not get this right. You are performing a restore and want to assign a different media agent to execute the data move.

When you launch the restore process, go to the Advanced option and select Data Path. First option is the media agent you want to use.

Yes, use another agent. I was looking for this option, I found it and tried it but it still failed. In the logs it still mentions the server that is no longer available. 

@tsmtmiller , I searched our entire internal incident database and found only 2 incidents.

In both cases, the issue was using a remote console:

We managed to restore the VMs when initiating the restore by opening the console on the commserver. This issue happens only when starting the restore from a remote console an we suspect that this is caused by our AV software.

Can you ensure you are trying this directly on the Commserve (and perhaps update any remote console)?

Thanks for the idea. I was using a remote console. I got on the CS and tried but the same error. In the logs it still references the missing server, CVVA01. 

11596 c74   03/16 13:53:10 979625 vsAppMgr::updateMemberServersList() - Member servers [CVMA01, CVVA01] at level [5-INSTANCE_ENTITY]

I removed this server from Virtual Server Instance Properties > Access nodes. Now the server doesn’t appear in the logs but the same error occurs. 

Check readiness: 

Communication failure between CommServe and Proxy Client CVVA01. Error returned is:Connection failed.

This was a MA that got removed for some reason. I found the files to the VM in vcenter. I will ask the VMware guys if they can put it back.   

@tsmtmiller 

Can you please also take a look at the “Proxy client” option in the restore screen above and make sure that you are not selecting the machine that is no longer available.

https://documentation.commvault.com/11.24/expert/32308_restoring_full_virtual_machines_for_vmware.html

From the Commserve, after removing the old VSA from the Access node, and with the MA selected, I still get the error. Either its the missing server or a network issue I think.   

Error Code: [91:379]
Description: Host [] was not found to restore VM [].
Source: CVMA01, Process: cvd

If you dont want to struggle with this, I would open a support case to look a little deeper.

Now, I would also try to instead running the restore from the client side, I would look at the storage policy job history and would try it from there as well.

One additional option is to try to run this restore from Command Center.

There is definitely avenues that we can take here to investigate further. Try the storage policy side.

There is a proxy / access node configuration on the VSA subclient where the VM was protected as well - so check there too and make sure its removed. Subclient overrides instance level configuration.

We got the old CVVA01 server back up and running. It is showing in Commvault OK. Tried another restore and the same Error Code: [91:379] 

@tsmtmiller I`d probably open a support case so that support can look at the logs and determine what is actually happening here. 

I’ll revert when I figure this out. 

Please do!  Share the case number so I can track it accordingly.

You’re awesome, thanks @tsmtmiller !  I marked your reply as the best answer.