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Question

Error downloading Virtual Machine config file

  • December 3, 2024
  • 2 replies
  • 87 views

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2 replies

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Hi Team,

 

All VM backup getting completed apart from 4 VM due to Error downloading Virtual Machine config file

Please help to resolve the issue


Damian Andre
Vaulter
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  • Vaulter
  • 1301 replies
  • December 6, 2024

This is always an environmental issue - i.e with vCenter, your network or configuration settings on the server where the VSA is installed. Sometimes having an internet proxy server on your access node or configured via group policy prevents HTTPS connections to vCenter.

When trying to access vCenter you are getting a 401 error.

7132  4580  12/05 13:17:21 162446 Failed to submit request https://xxxx/folder/4bd4ee62-a2db-e7c3-ca70-08f1ea839a44/xxxx.vmx?dcPath=ha-datacenter&dsName=xxx, The remote server returned an error: (401) Unauthorized.

 

Try check for local proxy servers preventing HTTPS connections:

netsh winhttp show proxy

Try to remove proxy settings:

netsh winhttp reset proxy

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